preferred-google-button
log in
register

Crack in Giant Defy 2 seat tube

  • Creator
    Topic
  • July 20, 2014 at 4:33 pm #21947
    road

    Bit of a worry, cleaning the bike today after a ride and I notice a crack in the seat tube. It’s a Giant defy composite 2 and the crack is just where the seat tube narrows, so it looks like the bottom of the seat post may be the culprit. I’m going to visit the LBS where I bought it but I’m not massive, 65kg, but I do ride it to work over some rough roads, is this likely to have caused this? Riding over rough roads and the impact of these?

  • Creator
    Topic
Viewing 10 replies - 16 through 25 (of 25 total)
1 2
  • Author
    Replies
  • July 22, 2014 at 5:21 pm #804759
    0
    Flying Scot

    Don’t stand for it if the
    Don’t stand for it if the shop torqued it last.

    The fact it’s not torqued now is not an indication that it wasn’t tight enough previously

    At 4 months that’s not good enough from the shop, unless they know something we don’t.

    July 22, 2014 at 11:22 am #804757
    0
    Anonymous

    Having been tipped off by a
    Having been tipped off by a mate who runs a bike shop my fears are materialising. Giant are on to/aware of this, their stance is that this happens when the seat post slips so the fault is either no carbon grease or incorrectly tightened bolts and so not covered by warranty. Had a phone call from the LBS basically stating that so we need a face to face discussion about options. They’re being as good as they can, they always use grease but the bolts weren’t at the required n/M and they always use a torque wrench to manufacturers specificied torque. But they’re loose now. I don’t fiddle with things (honest!). Not really looking forward to the next stage… 🙁

    July 22, 2014 at 9:18 am #804755
    0
    Jimmy Ray Will

    From my experience Giant are
    From my experience Giant are great with warranty replacement.

    July 21, 2014 at 5:12 pm #804753
    0
    Flying Scot

    Giant have a lifetime/ first
    Giant have a lifetime/ first owner road frame warranty on carbon anyway.

    Hope it’s sorted quick for you.

    July 21, 2014 at 8:34 am #804751
    0
    glynr36

    DaveG wrote:Warranty should

    DaveG wrote:
    Warranty should be good. 4 months old. 2400 miles. I’ll be annoyed if it’s not!

    In that case go for it!
    I cracked my Bianchi last summer, 3 years old (5 year frame warranty), emailed the shop I had it from a few pictures, they contacted Bianchi, who replaced the frame no questions. Be prepared for a wait though, this took about 4 weeks from finding the crack to getting a new one.

    July 21, 2014 at 8:31 am #804749
    0
    Anonymous

    Warranty should be good. 4
    Warranty should be good. 4 months old. 2400 miles. I’ll be annoyed if it’s not!

    July 21, 2014 at 7:24 am #804747
    0
    glynr36

    Derny wrote:You are probably

    Derny wrote:
    You are probably not at fault for the failure, and in any case it does not matter. Just take the bike in, tell them nothing specific about how or where you ride, and expect to have it taken care of. You don’t need to provide any information. If you don’t get the answer you hoped for, ask to have the bike inspected by the factory rep, and ask when that will be done. Be prepared to leave the bike for that.

    That all is only true under warranty, if you’re out the warranty period at best you might get offered a new frame under a crash replacement policy.

    July 21, 2014 at 1:38 am #804745
    0
    Anonymous

    You are probably not at fault
    You are probably not at fault for the failure, and in any case it does not matter. Just take the bike in, tell them nothing specific about how or where you ride, and expect to have it taken care of. You don’t need to provide any information. If you don’t get the answer you hoped for, ask to have the bike inspected by the factory rep, and ask when that will be done. Be prepared to leave the bike for that.

    July 20, 2014 at 7:44 pm #804743
    0
    Anonymous

    All I can see is the 200 down
    All I can see is the 200 down to 150 marks on the front of the seat post.

    July 20, 2014 at 7:25 pm #804741
    0
    Anonymous

    No that definately should not
    No that definately should not happen, was the post inserted to the correct length i.e. not over the minimum mark?

  • Author
    Replies
Viewing 10 replies - 16 through 25 (of 25 total)
1 2
  • You must be logged in to reply to this topic.