preferred-google-button
log in
register

Derailleur failure sram force 22

  • Creator
    Topic
  • April 15, 2014 at 6:09 pm #21178
    pedalpower100

    Hi

    I have bought an Focus Izalco team SL 4.0 at much expense just before Xmas for the new season as I have heard that stocking at focus is an issue. I have kept it inside all winter and early spring and finally have got to take it for a spin. The bike was going amazingly the first two rides, Saturday on its 3rd outing, all has gone to sh#t!
    I took it up the dales to have a go on the tour route, having done some good climbs, 30 miles in on a good bit of smooth flat road whilst in the small ring changing from around 7th to 8th gear I felt the drive go like the chain had come off. After stopping and looking at what happened I could see the major problem. The derailleur had collapsed and wrapped round the cassette, damaging the frame, spokes/wheel, chain and cassette. Major!!! The frames a mess, but only on the inside.
    Having walked 2 miles to get back into phone signal and getting rescued by my wife I phoned the shop who told me to bring it in. On arrival at the shop the owner was quite dismissive of the fact it had been component failure, however having seen the bike was immaculate on all areas that would have been knocked to cause a break they were much more helpful and have got onto the rep about this.
    Today I heard back that the initial response is that it isn’t under warranty. Things are being escalated but I’m more than concerned I’m going to end up with a legal battle and considerable cost.
    I am 100% certain the bike hasn’t been knocked, I’ve taken extreme care of my new pride and joy. I have read many articles relating to how this could have happened but nothing other than component failure fits the problem.
    I need advice on who to escalate my complaint to, for example trading standards? I’m happy with the shop, but it’s Focus who don’t seem to care, they have my £2.5k.

  • Creator
    Topic
Viewing 8 replies - 16 through 23 (of 23 total)
1 2
  • Author
    Replies
  • April 16, 2014 at 6:43 pm #786691
    0
    allez neg

    If you purchased it from the
    If you purchased it from the shop (and they set it up) then I believe they have to honour the warranty, not the manufacturer.

    Maybe a bit of googling of the sale of goods act and advice from trading standards is in order?

    April 16, 2014 at 6:25 pm #786689
    0
    pedalpower100

    Hi,
    Just to update the kind
    Hi,
    Just to update the kind people who have offered advice I have an official response from Focus, who have only seen photos.
    Here it is:

    I’m sorry but this is not covered onder warranty.
    I asked our quality controle and showed all pictures to them.

    They said that the end stop of the shift was not adjusted in the right way. (single speed)
    The rear derailleur therefore was caught in the spokes.
    After that the shift knocked high and this causes the broken mech hanger.

    Can anyone smell bull sh#t!? My LBS says this is utterly impossible if the gears had been changing fine all outing and he personally set it up! Basically focus are saying I managed to cover nearly 30 miles in one gear and that I caused the derailleur to catch the spokes, even though I was changing to a smaller cog (7th ish to 8th, 11th being smallest cog). I wish I could climb cat 3 hills in 1 gear.
    Here’s what they don’t know, my garmin and strava data show that I was on no gradient, and increasing speed.

    The war continues, appointing solicitor next week….

    April 16, 2014 at 6:06 am #786687
    0
    pedalpower100

    Thanks for that, I’ve sent an
    Thanks for that, I’ve sent an email to LBS to investigate before it gets sent to Germany.

    April 15, 2014 at 10:42 pm #786685
    0
    Tatmutton

    Get the bike shop to check
    Get the bike shop to check the cranks and bb were fitted properly.
    I bought the same bike in October and had a number of gearing/chain problems to start with; when I took it back to the shop it turned out that they factory hadn’t fitted the right SRAM spacers meaning the crank was coming loose and pushing the chain out of alignment. Although I got lucky and suffered no real damage, my LBS reported the issue to Focus who confirmed that there was a training issue at the factory.

    April 15, 2014 at 10:19 pm #786683
    0
    pedalpower100

    (There)
    (There)

    April 15, 2014 at 10:15 pm #786681
    0
    pedalpower100

    Cheers. They sell bikes for
    Cheers. They sell bikes for huge money but won’t accept that occasionally they can make faulty stuff. Their will be war!

    April 15, 2014 at 9:28 pm #786679
    0
    dunnoh

    My Campag Veloce derailleur
    My Campag Veloce derailleur did exactly the same last week in Flanders. I imagine its way more common than people realise. And ruddy expensive to put right

    April 15, 2014 at 8:58 pm #786677
    0
    joebee9870

    Had the same problem with a
    Had the same problem with a Felt AR2. It was 10 days old. I think it was a problem with the chain that caused it. Saddleback who are Felt’s people over here were terrible and refused to replace anything and tried to blame me. It came down to the LBS to replace the rear derailleur but nothing else. The frame got chipped and I have had to live with it. Keep fighting to get what you paid for and use the internet to make your point. Twitter and the like are a great way to spread the word. Good luck.

  • Author
    Replies
Viewing 8 replies - 16 through 23 (of 23 total)
1 2
  • You must be logged in to reply to this topic.