Just wanted to give a quick hat tip to Sigma Sports (with whom I have no association other than as a customer) for excellent customer service: my JetBlack Direct Drive trainer failed just before Christmas (right in the middle of a 1000 km charity ride, typical!) so I contacted Sigma Sports from whom I purchased it in November 2020 (not 2021 as originally said, thanks AS for correction). They had the item collected within two days and contacted me today to say they agree it has irretrievably failed; as they no longer have it in stock, they would refund me the full £770 I paid for it. I was expecting some months of waiting and arguing, getting the whole thing sorted in just over three weeks (with Christmas, New Year and all the Covid staffing shortages) feels a little short of miraculous, very happy with the company.
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