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Email Display Problem

by steveal50
Fri, Oct 11, 2019 20:06
9

I can no longet see any images in my emails from Road.cc. Clicking the 'Not Displaying?' link takes me to a wev page where the images still don't display.

Am I alone?

 

 

If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.

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9 comments

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torquerulesok | 5 years ago
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Same here: no images displayed in Apple Mail or using the “Not displaying? Click here”  link to view in Safari. Same across all my Apple devices. Definitely a road.cc problem only. Every other email and website work fine.

 

Two positive side effects:

1. I waste no time clicking on ads.

2. I now spend almost no time on the road.cc website.

 

As an advertiser that would worry me. There must be tens of thousands of clicks lost and that’s what advertisers are paying for. Maybe once the website traffic falls off enough, the road.cc coders will pull their finger out and fix this . 

 

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Moisha | 5 years ago
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Same problem here. For both road and off road newsletters. I also use Apple mail and haven't changed anything my end. Started about three weeks ago. Wonder if it could be an iPhone update causing the problem? 

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matthewn5 | 5 years ago
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Yes still having this problem, in Apple Mail 11.5 on a Macbook Pro running OSX 10.13.6.

Also when logging into Outlook.com on Firefox 69.0.3 (64-bit), and on Safari 13.0.2.

I use Adblock but have whitelisted road.cc and turned off Firefox's inbuilt blocking.

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Tony Farrelly | 5 years ago
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Hi all, 
Thanks for flagging this up, we had some emails about it too.

We're looking in to it but to be honest at this stage we're not actually sure what is causing it - we haven't changed anything about the way we produce the newsletters. Also we're having a problem replicating the issue in full on different browsers - someon forwarded Friday's newsletter which they couldn't see any pics in and we could in both Gmail and Apple Mail. That said, the images in the header bar didn't display properly in the actual newsletter the system sent me - although all the pics displayed fine…

If you do have the issue again it would be useful to know what mail client you were using and on what type of device. 

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Roughie | 5 years ago
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Same problem here with Outlook ...Ran the big  update for Windows 10 recently and have had lots of problems since including this one ...But as its only the thumbnail's i dont think it matters that much .

 

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matthewn5 | 5 years ago
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Yeah, I can't see images either, not in apple's Mail client nor when I log in directly to Outlook. I thought it was just me.

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andsaw | 5 years ago
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Happens to me as well, no restrictions and im on outlook standard.

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centurion48 | 5 years ago
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No images for me either. I am using Apple Mail as my email app. It was fine until a month or so ago then no images. It is only email from road.cc that is affected.

Hopefully a problem that will resolve itself in time.

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TheBillder | 5 years ago
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You might be, I can see them. Depends greatly on what you use for mail (browser, phone app, Outlook etc) and how things are set up.

If you're in a corporate environment, road.cc might not be seen as a trusted domain and it's fairly common for images to be blocked as a security measure. But many mail programs would make it clear that that had happened.

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