Shimano e-tube project app for windows 10

 

i picked up a used synapse with ultegra di2 on it.  i have spend the better part of the day trying to get the shimano e-tube project application installed and working on my home computer.  i continue to get an error whe i try and start it "E-tube Project has stopped working.  A problem caused the program to stop working correctly".  did all the research to no avail.

 

this is the most recent version of the app for windows 10.  has anyone experienced this?  i cant seem to find any support from shimano on this.

thanks

cameron

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