[bgw]

Sorry -bitch moan follows!

After one ride in my new Sportful R&D bib tights, I took them off (yes using the zips) to find that the stitching had come away around part of one of the ankle cuffs.

Emailed off to Probikekit with some photos and a statement on what, where & when just before the Easter weekend.

Got a response from them team stating that the fault looks like stress damage!?!?!?! As a sign of ‘goodwill’ they offered me a 60% off the purchase of another pair.

I’m seriously livid, as all I want is a replacement pair!

Needless to say currently waiting for response from them…..

The bib’s are phenomenally comfortable with the Total comfort pad and the thermal lining, so I was totally gutted. Even although this is really poor customer service, I recommend the R&D tights, just not from Probikekit.

Cheers,

bgw (Not trying to squeeze into tights that are too small for me)!

Topic

[DanTe]

Avoid Probikekit like the
Avoid Probikekit like the plague, they’re sh##e!!
They’re really annoying n’all.
Ordered a stem for a build, they sent the wrong length with the wrong rise, inferred I might be telling fibs when I complained, asked to see photos as evidence (wtf is that all about?), took at least 2 days to reply to each email, didn’t provide a returns slip then refused to pay the postage I paid.
All this took two weeks for a £60 stem.
Useless!!

[davefb]

SOGA? If not from an actual
SOGA? If not from an actual shop, then its Distance Selling laws as well..
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

Nice of them to admit something brand new shows signs of wear though. “Fit for purpose AND last a reasonable length of time” I’d think was the appropriate bit where these clearly are not.

[primalcarl]

I emailed PBK yesterday
I emailed PBK yesterday asking why my order had been marked as despatched several days ago, yet according to Yodel it hasn’t even been collected yet. I asked when I will receive the item. Their response was simply that sometimes this happens and if the item hasn’t been dispatched by Friday then can I let them know! So I’m none the wiser! USELESS! I replied back asking them to cancel the order as I’ll order elsewhere, but they’ve ignored that email.

DPD are the ultimate delivery company, you can even view where the driver currently is on a map!

[amazon22]

Kadinkski wrote:Iamnot

Kadinkski wrote:

Iamnot Wiggins wrote:

Yodel are the WORST courier company on the face of the planet. If I learn that a company uses them then I’ll take my money elsewhere.

Totally agree. I don’t buy from companies that use Yodel.

Inversely, DPD are excellent. They send you a text with an hour’s time slot and you can track the driver online – tells you he is now delivering package 80 and you are delivery number 87 (or whatever).

Agree re DPD – their tracking is fun to watch. Had a delivery by them this morning (from Wiggle) – and in a new development, the guy had to take a picture of my front door with his handheld before I signed for the goods.

[TheScotsman]

Used to use PBK a lot, but
Used to use PBK a lot, but not now. They keep sending me email discount vouchers saying ‘We’ve missed you’, but which failed to apply when I tried to buy anything. Turns out there’s a list of exempt products, which isn’t mentioned in the list of ‘exclusions’ in the email small-print and which they will only supply when you contact them.

The only way you find out is by failing to get the discount code to apply at the checkout, and contacting them thinking it’s a fault.

I told them having hidden exclusions was a bit off and they should include them on the exclusions list on the email – but nope. They continue to send ‘we miss you’ vouchers, and the same hidden exclusions are there.

It’s a minor niggle, but it has put me off them. Other retailers would probably have apologised and amended their emails and I’d have been happy. Just feels like a deliberate intent to mislead to me.

[Simmo72]

I will avoid any company that
I will avoid any company that uses Yodel. It is not worth the hassle. Too many problems. I don’t buy from PBK for this reason.

[Zermattjohn]

Another vote against Yodel,
Another vote against Yodel, and thereby PBK. A pair of pedals took 3 weeks to get to me, as they had entered the wrong postcode on the address label. Every day for 3 weeks the package was loaded onto a van, the driver went to the postcode location, though as it didn’t tally with the rest of the address it went as “undeliverable” – back to the depot, for the same thing to happen the next day. You can’t speak to Yodel, only PBK, and they just said they’ll email Yodel with an explanation.

Never bought anything off PBK since – you really can’t go too wrong with Wiggle or Chain Reaction – CRC in particular have phenomenal postage service, sometimes being the day after you placed your order.

[Kadinkski]

Iamnot Wiggins wrote:Yodel

Iamnot Wiggins wrote:

Yodel are the WORST courier company on the face of the planet. If I learn that a company uses them then I’ll take my money elsewhere.

Totally agree. I don’t buy from companies that use Yodel.

Inversely, DPD are excellent. They send you a text with an hour’s time slot and you can track the driver online – tells you he is now delivering package 80 and you are delivery number 87 (or whatever).

[Iamnot Wiggins]

Yodel are the WORST courier
Yodel are the WORST courier company on the face of the planet. If I learn that a company uses them then I’ll take my money elsewhere.

[bgw]

Hi Primalcarl,
My replacement
Hi Primalcarl,

My replacement pair seem to be stuck in the same limbo as yours! I called them today as it was meant to arrive by yesterday at latest as agreed. They are going to call me tomorrow once they’ve spoken the Warehouse. Not sure if it is problem with PBK OR Yodel?!?

Cheers,

bgw

[primalcarl]

I’ve just emailed PBK as
I’ve just emailed PBK as apparently my order was despatched on Friday via Yodel, yet when I check the tracking info it says the item hasn’t even been collected yet! I don’t think I will use them again, I would rather pay a little more and at least get reliable service

[Flying Scot]

All fixed, ideal.
All fixed, ideal.

[Al__S]

several months into owning a
several months into owning a pair of Howies bib-shorts the pad failed. Emailed them, they sent me a label to return them and dispatched a brand new pair (of the updated design- the ones that failed were the original design). They only wanted the used pair back to investigate the problem

[Anonymous]

I’ve had problems with
I’ve had problems with Probikekit on several occasions – I’ve not been tempted back regardless of any offer; I stick with Wiggle, Merlin, Chainreaction – so far so good!

[Dr_Lex]

My experience with PBK has
My experience with PBK has not been great; luckily those with Wiggle, Merlin, J.E. James, CRC have all been good, so there’s been no reason to roll the dice again with a less-than-satisfactory outfit.

[Author]

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