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My number one priority is the sweet hum of other people’s cars and vans swooshing past my house. From the outside, things aren’t going terribly well for the LTN trial in Exeter. It would be nice to hear, for example how this summer groups of kids went off on their bikes all day like we often did. A shame if it turns out to be a one-off. “Sorry, kids it’s too dangerous for you to play in the street – we’ll go to the park at the weekend, ok?”
In this news story, an emergency ambulance approaches a call-out location from the north, another from the south. A decision to convey a patient to hospital seems to have been made and the conclusion from the anecdote is “ambulances are being delayed, rip out the LTN”.
Interestingly I struggled to find a definitive map of the barriers. Wouldn’t it be nice if we could just put up a chicane that drivers would respect rather than physically blocking the road? Surprise, surprise we can’t because it doesn’t work that way.
I guess I’m in “the moon is made of cheese”/ “let me explain why that is horseshit” territory. But let’s try anyway. What follows has played on my mind a lot in winters past – stricken at some roadside, hit by a driver who may or may not decide to hang around, the light starting to fade…
I guess the anecdote we hear the least about is the effect of general congestion on all the emergency services’ blue light journeys. The issue gets next to no air time in corporate performance terms. The main factor usually cited in this regard is rurality.
If you look at the issues that ambulance services measure, it’s this range of factors:
- Response times in relation to the categorisation of calls (where an ambulance is sent, where a decision to convey to hospital is made)
- How many crewed ambulance hours you can put out (available staffing – vacancies, sickness) and to a very small extent, available vehicles
- Handover delays at hospital A&E sites – queued ambulances come out of the available resource
- Time taken to handle emergency calls – calls where a decision to send (as opposed to no-send) is made feed into “the stack”
Keeping on top of “the stack” is a, if not the, major operational issue day to day at sector level. Performance is affected by time of year (a lot worse in winter), and the time of day.
So if your condition is one of the “every second counts” Category 1 – national response time target 7 mins:
An immediate response to a life threatening condition, such as cardiac or respiratory arrest
you’ll likely wait 9 minutes in SWAST from when the decision to send is made, but it might be up to 18 minutes if you are unlucky.
If you are category 2, the national standard mean response time is 18 minutes, but you’ll likely wait 30-40 minutes in practice.
A serious condition, such as stroke or chest pain, which may require rapid assessment and/or urgent transport
So the ambulance crew arrive and make an assessment and take you to hospital, your troubles are over, right? Well, not quite – Ambulance handover times might be a problem – I guess the Category 1 cases continue to be prioritised, but the typical handover wait at the Royal Devon & Exeter is around 35 minutes. It’s a lot worse in Truro and Plymouth.
The 4 hour A&E target covers the time taken from handover either to treat, transfer or discharge you. Time to first consultant assessment is a useful one to know, but I can’t see it reported.
The RDE are meeting the national target (90%) in about half of their emergency attendances, so you could at times be on an A&E trolley awaiting admission to a ward for up to 12 hours. They see around 10,000 emergency presentations per month.
The TL:DR takeaway from all this is “bollocks” – bollocks to all the driver whingers opposing LTNs and speed limits for the sake of their own convenience and personal power, and bringing in instances like this as their proof.
https://www.devonlive.com/news/devon-news/bollards-force-exeter-paramedics-race-8714578
https://www.swast.nhs.uk/assets/1/icpr_june_2023.pdf
https://www.neas.nhs.uk/our-services/accident-emergency/ambulance-response-categories.aspx
https://royaldevon.nhs.uk/about-us/board-of-directors/board-meetings-papers-minutes/
https://www.nuffieldtrust.org.uk/qualitywatch/nhs-performance-summary (big picture summary e.g. 7.5m people waiting for hospital treatment.)
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