SRAM AXS Rear Mech Issues

I’m not a SRAM user, but I

I’m not a SRAM user, but I ride with someone who has had a couple of SRAM Red(?) electronic shifters, and he’s had good support IN warranty.

One of the issues the UK faces is that the major manufacturers don’t seem to design for UK riders, that is these idiots who go out in bad weather – because otherwise we would never ride at all. Simple is the Trek e-bike a mate rides where when it rains it goes mad because the snazzy control screen reacts to rain drops hitting it – so it has a special rain mode, which I think basically switches off the touch screen or makes it very insensitive – why not just make it work for fingers and not rain, I ask?

It’s why gravel bikes are such an interesting prospect – a bike designed for UK winter roads by accident.

If you really aren’t happy, you do have the choice of going back to the retailer and making a claim under consumer regulations – a gear changer sold in the UK should be capable of withstanding riding in rain, including unavoidable puddles. Do they give a weatherproof rating on their website? It really should be IPX6 or IPX7 for UK usage. Given this link which is the first thing I found when checking:

https://www.sram.com/en/life/stories/10_Things_You_Might_Not_Know_About_eTap_AXS?utm_source=google&utm_medium=cpc&utm_campaign=gb_search_road&gclid=CjwKCAjwuYWSBhByEiwAKd_n_m4AnT9_uPLqAs3J2mP0r351p7sDsIZimfddRDn7M7wFQOTHpbQ6gBoC9ZkQAvD_BwE

though it applies to Red, I can’t see anything specific to Force. Their warranty is very American style, which basically means that it excludes just about anything while pretending to be a warranty, so this is best considered from the point of view of UK consumer legislation which is fit for purpose and satisfactory quality. A £300 replacement part for a bike should be expected to last for more than 2 years (assuming a reasonable mileage).

From the Which page on consumer rights:

“One aspect of a product being of satisfactory quality is durability, in other words how long it lasts.

“Durability takes into account many different factors like product type, brand reputation, price point and how it is advertised. For example you’re unlikely to be able to claim a cheap kettle that’s stopped working after four years isn’t durable. Whereas a more premium and expensive kettle that’s been well looked after and has stopped working after 14 months could be considered to not be durable, and therefore not of satisfactory quality.”