cracked carbon frame warranty question

cycleofaddiction · 2014-04-01T21:28:57+01:00

The derailleur hanger snapped on my 6 month old Planet X Pro Carbon and now I've found a crack on the inside of the chainstay which definitely seems to be a crack as I can see & feel movement, all be it very small movement, and there is a change in tone when tapping along the stay. Can anyone advise me on where I stand on warranty with this kind of thing before I contact Planet X . Thanks for any help its appreciated.

This topic has 2 replies, 2 voices, and was last updated 12 years, 4 months ago by cycleofaddiction.

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April 1, 2014 at 9:28 pm #21076

cycleofaddiction

The derailleur hanger snapped on my 6 month old Planet X Pro Carbon and now I’ve found a crack on the inside of the chainstay which definitely seems to be a crack as I can see & feel movement, all be it very small movement, and there is a change in tone when tapping along the stay. Can anyone advise me on where I stand on warranty with this kind of thing before I contact Planet X . Thanks for any help its appreciated.
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April 1, 2014 at 10:07 pm #784349
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cycleofaddiction

Thanks for your answer, was
Thanks for your answer, was hoping there might be someone who has had the same problem ?

April 1, 2014 at 9:36 pm #784347
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glynr36

https://www.planetx.co.uk/hel
https://www.planetx.co.uk/help/warranty

Sounds like they’ll call it crash damage, £250 for a new one.

You’re best of just calling them up though, instead of hearing peoples differing stories on what happened when they did it.
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