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Buying from Rouleur

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  • October 8, 2013 at 9:03 pm #20039
    drheaton

    Anyone had experience of this?

    I bought my dad one of their Richard Mitchelson Team Sky mugs.  I ordered it nearly three weeks ago and paid for express delivery, they took the money from me immediately but to date have not delivered, I emailed them a week ago to get an update and didn't get a response.

    Is this common or am I just unlucky?

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Viewing 5 replies - 1 through 5 (of 5 total)
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  • November 1, 2013 at 7:58 am #759699
    0
    drheaton

    I ended up following my
    I ended up following my original email with another copying in their PR manager who’s email address is on the site, got a response within a couple of days but it wasn’t a satisfactory one.

    Apparently the product I ordered was out of stock even it wasn’t showing as such on the website. I’ve been offered a refund or told I can wait for it to come back into stock although they don’t know when that will be.

    All in all, very unhappy although it appears that Rouleur don’t actually do the shop side of things, instead its a company called Spatial. Either way it should not take a month to get a response on a fairly routine query. Appalling service.

    October 31, 2013 at 11:21 pm #759697
    0
    _SiD_

    Had some trouble
    Had some trouble recently.
    Found the support via web site very unsatisfactory. 2 weeks no resolution.
    Contacted them via twitter and it was sorted within an hour.

    October 31, 2013 at 9:23 pm #759695
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    TheHatter

    Only ever dealt with them to
    Only ever dealt with them to get their mags but found their customer service to be first rate.

    October 30, 2013 at 10:29 pm #759693
    0
    FreeTrainerSoftware

    I got a DVD from them this
    I got a DVD from them this week, it arrived after just a couple of days & we are in France. The mag seems to arrive…although you tend to forget about it with the two month wait between issues..

    October 28, 2013 at 7:55 am #759691
    0
    Anonymous

    I’ve never bought from them
    I’ve never bought from them but my usual approach these days in such situations is to ping the company on Twitter…

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