Go Pro – watch out if it goes wrong!

Go Pros are very good cameras – but God help you if it goes wrong. Mine crashed after a firmware update. It had to be returned to California, at my cost, for assessment and replacement. This took eight weeks – and at the time of writing it has still not been replaced. That’s because Go Pro mislabelled it on the Customs form and the courier tried to hit me for a 20% VAT charge. Regardless of that, eight weeks plus is a ridiculous amount of time for a defective item to be replaced. Go Pro have no warranty support in Europe – everything is routed through California and everything is painfully slow. I paid for the camera in good faith and now have been deprived of its use for 8 straight weeks and counting. Disgraceful – you have been warned