- This topic has 18 replies, 16 voices, and was last updated 7 years, 5 months ago by
ktache.
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February 5, 2012 at 5:38 pm #15002
lazyusername
Has anyone bought anything from Tweeks cycles – are they legit ie not another Dave Hinde
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ktache
I have not had a bad
I have not had a bad experience with them, seem cheapish too.
60kg lean keen climbing machine
Went to Tweeks a few weeks
Went to Tweeks a few weeks back, my sons BMX doing odd things, chain was to wide for any tools I had in the house and I needed to beak it, Tweeks were brill did the job on the spot with out asking silly money (less than buying a new chain tool!), as I have said before I have had no problems and have bought both online and in store.
The Rhino wrote:I had a poor experience with Tweeks, bought an expensive light from them that failed repeatedly and in the end they just claimed it wasn’t faulty and refused any refund. Left me significantly out of pocket with a bike light I can’t use!I wouldn’t go near them again.
They’re a pretty big deal in motor racing and have been for a long time, I understand that Alan Minshaw still races. I remember the old tyre shop out in that there Cheshire countryside.
They are not a fly by night company and they are not a Dave Hinde.
If The Rhino has had a bad experience, I’m inclined to think that Tweeks have done the right thing. Having worked in public facing sales, I’m fully aware that the customer is not always right.
Feel free to introduce some facts (with supporting evidence) to embellish the story.
I’m surprised that Google pulled this 6 year old post up and I wonder how many other forums this tale of woe has been posted on.
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don simon fbpe
The Rhino wrote:I had a poor experience with Tweeks, bought an expensive light from them that failed repeatedly and in the end they just claimed it wasn’t faulty and refused any refund. Left me significantly out of pocket with a bike light I can’t use!I wouldn’t go near them again.
They’re a pretty big deal in motor racing and have been for a long time, I understand that Alan Minshaw still races. I remember the old tyre shop out in that there Cheshire countryside.
They are not a fly by night company and they are not a Dave Hinde.
If The Rhino has had a bad experience, I’m inclined to think that Tweeks have done the right thing. Having worked in public facing sales, I’m fully aware that the customer is not always right.
Feel free to introduce some facts (with supporting evidence) to embellish the story.
I’m surprised that Google pulled this 6 year old post up and I wonder how many other forums this tale of woe has been posted on.
I had a poor experience with
[quote=The Rhino]I had a poor experience with Tweeks, bought an expensive light from them that failed repeatedly and in the end they just claimed it wasn’t faulty and refused any refund. Left me significantly out of pocket with a bike light I can’t use!
I wouldn’t go near them again.
I know that you have had a bad experience with them but they are 100% real, they have proper bricks and mortar shop, I have had no problems with them. Please don’t trash them totally as we need as many LBS not less today, yes people / shops make mistakes , I am not trying to belittle your angst, I am just trying to give us the consumer more choices and if we only buy from the big guy then in such difficult times they will have the monopoly at our expense.
The Rhino
I had a poor experience with
I had a poor experience with Tweeks, bought an expensive light from them that failed repeatedly and in the end they just claimed it wasn’t faulty and refused any refund. Left me significantly out of pocket with a bike light I can’t use!
I wouldn’t go near them again.
Chris Harting
Comment removed.
Comment removed.Dobbsy
I bought a pair of sidi shoes
I bought a pair of sidi shoes from them that were unfortunatley the wrong size (my error).I enquired about availability of the correct size (c.10days) and decided on a refund instead and sent the shoes back along with over the top returns form they insist on detailing as much.
A few days later having not recived a refund i checked my tweeks account, the shoes had been received and they had begun processing an order for the replacement shoes ignoring the form requesting a refund.
Had i not been looking for this i would have ended up with 2 pairs of shoes (bought them from wiggle instead), and another return to complete at my expense.
It was all resolved after a quick phone call but its not something id expect to have to do. Returns is part of a mail order business!
Another point to consider is the sketchy returns policy they have on their site stating
“Items returned after 7 days from receipt may be subject to a restocking charge of not less than 10%”
Which appears to contradict Consumer Protection (Distance Selling) Regulations 2000 which states under “rights to cancel” section
“this seven-day working period is the time you have to decide whether to cancel, by law the seller can’t say that you must have returned the goods within this time frame.”
combined with the “who pays return postage” section
“No admin or restocking fees should be charged. “
Didn’t cause me any headaches in this instance but a nice pair of shoes or wheels returned out side of this window could see you down at least £20+ and having to argue for your cash back.
Probably wouldn’t use them again for anything expensive or that i might have to return. I’m not really a fan of customer service ‘errors’ that keep hold of my money or attempting to make returns into something more difficult or profitable that they should be.
Dannyharrison247@btinternet.com
Localish to me, very good
Localish to me, very good store and very good service. As someone else has already stated, it was started off the back of Demon Tweeks and if you are into motorsport in anyway shape or form you will know them as a market leader on on-line retailing backed up by a warehouse full of stock and an equally massive store. I would have no problems recommending them to anyone.I ended up buying a genesis
I ended up buying a genesis bike from Tweeks on people’s recommendations on this thread. Very pleased would recommend.soundsunlikely
Strong recommendation. I
Strong recommendation. I recently had component failure on a shimano rear derailleur and they dealt with the problem in a very patient, professional and accommodating fashion. four and a half star service (out of five)- there had to be a bit of me contacting them rather than other way round but essentially a very thorough and trustworthy bunch I’d say and very friendly with it. I’d have no hesitation recommending them.notfastenough
Wot, no naysayers?! But,
Wot, no naysayers?! But, but…!Wasnt aware of these guys, I’ll have a look.
issacforce
they are great have ordered
they are great have ordered tyres and other things for bike, with no problems at all v quick delivery also highly recomended,Cooks
They’re great. Local to me
They’re great. Local to me and they do a good service. They’ll price match too.philallan
they’re good. bought a
they’re good. bought a remarkably well-priced set of zipp 303s last year and bought some stuff since. recommendedThanks. Just need to find
Thanks. Just need to find some money now… -
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