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Company will provide mechanical disc and caliper brakes to replace recalled hydraulic systems

SRAM will offer customers affected by its recent recall replacement mechanical brakes and levers with the option of receiving the redesigned hydraulic brakes when they're available, or a cheque for €150.  It will also reimburse dealers a ‘fair labour cost’ for doing the work. SRAM aims to have replacement mechanical brakes available by January 15 2014.

The details of SRAM's replacement plan for 38,000 recalled RED and S-700 hydraulic brakes was announced over the weekend. This was due to safety concerns with faulty seals identified at a US cyclo-cross race run in sub-zero temperatures. The company issued the urgent warning for any customers with its new hydraulic disc or brake calipers to stop using their bikes immediately.

RED 22/S-700 HydroR Disc systems will be replaced with Avid BB7 SL disc brakes and Red 22/Force mechanical levers.

RED 22/S-700 HydroR Rim brakes will be replaced with RED 22/S-700 mechanical levers and mechanical calipers. S-700 HydroR Rim brakes swapped for Force mechanical brake levers and calipers.

 

This affected 19,000 systems, of which SRAM estimates there are about 5,000 bikes with customers. If you’ve recently bought a bike with SRAM’s new hydraulic disc brakes, the best thing is to take it back to the dealer or shop you bought it from. SRAM is also encouraging you to register on the website so they can keep you fully informed. The website is http://sramroadhydraulicbrakerecall.com/

“This is a particularly tough recall because many consumers bought these bikes with the hydraulic as a primary feature and unlike say a wheel recall, they just can’t pop the quick release, stick another set of wheels on the bike and get back at it,” said SRAM president Stan Day in a video released last week. You can see the video and read his full statement in this article.

Recently bought a bike with SRAM hydraulic brakes? Let us know in the comments section below...

David has worked on the road.cc tech team since July 2012. Previously he was editor of Bikemagic.com and before that staff writer at RCUK. He's a seasoned cyclist of all disciplines, from road to mountain biking, touring to cyclo-cross, he only wishes he had time to ride them all. He's mildly competitive, though he'll never admit it, and is a frequent road racer but is too lazy to do really well. He currently resides in the Cotswolds.

10 comments

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darenbrett [19 posts] 3 years ago
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SRAM aims to have replacement mechanical brakes available by January 15 2013.
should it be 2014??

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David Arthur @d... [740 posts] 3 years ago
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Yes it should, and I've changed it

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Arthur Scrimshaw [68 posts] 3 years ago
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Well kudos to SRAM for the way they've reacted but what a mess. I almost weakened and bought a Charge Plug 5 but went the Juicer Hi instead mainly because it had 105 instead of the SRAM groupset on the Plug and so relieved I did. I've already got one bike with SRAM and don't rate it at all, it feels low quality compared to Shimano. I really feel sorry for Companies like Charge whose reputation is damaged by this kind of problem, even if they are compensated for the recall I bet they won't get anything for consequential losses?

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banzicyclist2 [299 posts] 3 years ago
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They might not work very well but they look great!

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yenrod [106 posts] 3 years ago
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If calipers have worked for good knows how many years then what's the use of a bigger mechanical system added to a bike - doesn't make sense!

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David Arthur @d... [740 posts] 3 years ago
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The Charge Plug 5 does have SRAM hydro disc brakes, ours was collected the other day. The brakes were fine during the test period. Better than fine actually, the tester was hugely impressed with them

http://road.cc/content/news/98210-just-charge-plug-5

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STATO [516 posts] 3 years ago
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Arthur Scrimshaw wrote:

Well kudos to SRAM for the way they've reacted but what a mess. I almost weakened and bought a Charge Plug 5 but went the Juicer Hi instead mainly because it had 105 instead of the SRAM groupset on the Plug and so relieved I did. I've already got one bike with SRAM and don't rate it at all, it feels low quality compared to Shimano. I really feel sorry for Companies like Charge whose reputation is damaged by this kind of problem, even if they are compensated for the recall I bet they won't get anything for consequential losses?

I'm sorry Arthur but I don't see how your comment relates to this story? The plug 5 does not have SRAM hydro brakes so is not affected in this recall. Your preference for shimano is just that, many choose SRAM over shimano. As for 'loss of reputation' well you still bought a charge so hasn't affected them obviously?

[idiot mode] sorry Arthur, as pointed out by David (Arthur), I'm wrong. Looked at pics of plug 5 and it shows cable discs, must have been pre-prod model. Oops[/idiotmode]

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AndreasHolden [15 posts] 3 years ago
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Bit mortified over this. Built up a 2013 FACT 10 Roubaix disc with SRAM Red and other items of beauty. Waited for disc specific road rims to become availaible (super light RYDE), was so very patient, so's I could have it all done at once...

Built up, put in the bike shop window for Christmas so's they could show it off, it is GORGEOUS. More or less as it went in the window the recall came. Now all it has ahead is a strip down, haven't even ridden it around the block. Gutted.

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jarredscycling [456 posts] 3 years ago
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At least SRAM is doing everything they can to fix it quickly. I mean January 15 is only a couple of weeks away and they are providing replacements in the mean time

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AndreasHolden [15 posts] 3 years ago
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January 15th is the date they give out the mechanical brakes not the day they fix the problem. Rumour Control suggests that it will be more like June when the hydraulics are sorted and distributed.