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Not-so-Happy Meal as cyclist refused service at drive-thru McDonald's

Fast food chain cites health & safety - but customer certainly isn't lovin' it ...

A cyclist who was refused service at a McDonald’s drive thru has taken on the burger giant, demanding to know why staff wouldn’t serve him.

Alistair Thompson, a councillor on Portsmouth City Council, was out riding with his four-year-old son when he decided to pop into the drive thru at the Pompey Centre for a happy meal.

He told the Portsmouth News that having placed his order at the speaker, he was told he couldn’t pay for his order at the next window.

Even when the driver of a car in front offered to pick up his meal for him, the member of staff serving wouldn’t allow it. He added that as there are cycle lanes in the area, including towards the restaurant, it seemed counter-intuitive to ban cyclists from the drive thru.

"I got to the pay window and I was told 'you can’t stay here,'" he said.

"I had been queuing just like everyone else. The worker was a jobsworth. A woman in the car in front said she would buy the Happy Meal for me but the worker said “no, you can’t do that”. It was complete nonsense.

"I was told I had to park up and pay in the branch.

"I have written to McDonald’s headquarters and I am awaiting a response. I wouldn’t have minded so much if the food was for me, but it was a treat. It was the attitude which I didn’t like."

He said that he wasn’t able to park and go inside, because the trailer on his bike would have blocked traffic.

A McDonald’s spokeswoman said: ‘McDonald’s supports the health and environmental benefits of cycling. However it is our policy not to serve cyclists through the drive-through lane.

‘The Highway Code, the Royal Society for the Prevention of Accidents and our own hygiene and safety department were consulted when forming this policy.’

The incident comes a few weeks after a woman was fined after taking her horse into a McDonald's restaurant in Greater Manchester.

She was refused service in the drive thru in Whitefield, so led the animal into the main restaurant where it defacated on the floor.

A statement posted on the Facebook page of Greater Manchester Police's Whitefield Division read: "The staff refused to serve the women due to company policy.

"The woman then took the horse into the restaurant, who ended up doing his business on the floor. The sight and smell of this caused obvious distress and upset to customers trying to eat, as well as staff members."

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71 comments

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jollygoodvelo | 10 years ago
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What is this, gastrosnobs.cc?

I bloody love a McDonalds at times, and have ridden through a drive-through on my bike before (many years ago). My reason? Because they didn't have anywhere to lock my bike.

The woman who took her horse in was clearly a completely separate matter: even bore it sh#t on the floor having animals in restaurants is unsanitary.

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NeilXDavis | 10 years ago
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Jesus what the problem with the odd McDonalds every now and again?...some of us have kids and you know what sometimes we just think sod it I need a rest lets have a drive through....

As for people saying its poison etc. just f**k off - its about balance we cant all always give our kids or ourselves the ideal healthy food...

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PhilWalker | 10 years ago
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So whats the policy with motorcyclists?

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Skylark replied to PhilWalker | 10 years ago
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PhilWalker wrote:

So whats the policy with motorcyclists?

So long as you're carrying a number plate it ought to be ok I guess.

To the next guy planning a Walk-Thru, I suggest a plate with your Roadcc avatar, just for posterity.

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Al__S | 10 years ago
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Oh my, just read the Space for Cycling page on it. The RoSPA response is entertaining. Appears "consultation" means "look at websites with no specific advice regarding drive throughs".

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Critchio | 10 years ago
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Devils Advocate time...with the acceptance that McD's policy is not applied at every store (brain dead staff)and is probably not legally compelling or competent in all areas...

If you go through the drive-thru on your bike and staff take money upon an order being placed then a contract has been entered by both parties willingly.

If you then have your £5k road bike squashed by a car then McD's could be held accountable and liable as most cyclists (read cyclists, not roadies) do not have insurance that protects the bike or the rider. Cars (or most of them) do have cover which also provides personal injury protection and satifies the 'bean counters' at the McD corporate office.

McD's are also somewhat regulated by the HSE rules so maybe redirect your anger towards them? Even if miniscule there is still an increased risk if a cyclist uses a drive-thru.

There is also public interest to consider. McD's dont want bad publicity if a cyclist (oe pedestrian for that matter) got injured, killed or their ecpensive bike got trashed.

All these things and more need to be considered when coming up with a policy. I personally think the furore over things like this is daft... They are called "DRIVE THRU" for a reason.

I am not affiliated to McD's in any way. I now think their food is shite but used to eat it when I was younger, regrettably. McD's load their burger rolls or buns with sugar to make kids like them, in fact they load everything with sugar to make your children love what they sell and craze you to go McD's.

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Al__S | 10 years ago
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I wonder what they saw in the Highway Code that was in any way relevent to this?

Anyway, if they're going to have such a policy, they need to have clear signs at the entrance to the lane. Being told it is "against policy" when you reach the pay window is ridiculous- as they've already let you get into a position that apparently their own policy says is dangerous.

(would always avoid such places myself, but for the purposes of this discussion the nutritional or otherwise delights of their food is rather moot)

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mattsr | 10 years ago
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I'm so annoyed by the food snobbery displayed in these comments that I'm off out tomorrow for a McDonalds. Yummy!

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Simon E replied to mattsr | 10 years ago
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mattsr wrote:

I'm so annoyed by the food snobbery displayed in these comments that I'm off out tomorrow for a McDonalds. Yummy!

My comment may be taken as snobbery but it's a fact - stuff like McDonalds is junk food.

It's a bit like a Sun reader complaining when someone says it's tripe written for someone with a reading age of 8.

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daddyELVIS replied to mattsr | 10 years ago
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mattsr wrote:

I'm so annoyed by the food snobbery displayed in these comments that I'm off out tomorrow for a McDonalds. Yummy!

It's not food, so can't be food snobbery.

BTW, the 'jobsworth' is the councillor for actually giving a sh*t. He should put it down as a close-call and be thankful he had to get his sustenance elsewhere.

And McD's respecting health and environment....  24

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Simon E | 10 years ago
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You are what you eat. McD is junk.

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downfader replied to Simon E | 10 years ago
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Simon E wrote:

You are what you eat. McD is junk.

I've no problem with people eating the occasional MaccyD. It takes the human body about 8 weeks to break down and remove transfats/hydrogenated fats. The other additive stuff will probably break down and exit your body in about 4 weeks...

However I know a local MaccyDs nearly got shut down by the health inspector after a Gentleman (very loose association with one tbh) added his own special sauce and was caught on CCTV.

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4ChordsNoNet | 10 years ago
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On Saturday evening (31st August 2013) I went into the drive through on the A23 in Waddon, next to Pets at Home. I was followed by three girls walking through it.

They were served and I watched them pay for and then collect their food from the window.

Why can pedestrians walk through, but cyclists are not allowed to cycle through?

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downfader | 10 years ago
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I think the HSE should close down MaccyDs for being a breach of health and safety!! LOL!  21

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I love cycling | 10 years ago
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The HSE do a daily web update of stupid health and safety excuses. I've used the McD's drive thru in Sandbach on quite a few occasions for coffee and cola (and maybe the odd burger) when I've been on a long one over that way.

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iainecg | 10 years ago
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McD's are worried that motorists might not see a cyclist or horse rider at the drive-thru. You mean that someone too busy scoffing chips/burger, juggling drinks and change as they drive off might not be in safe control of a tonne or more of metal, well unless there's a horse around no sh*t sherlock! Talk about missing a trick - a quick ride through for coffee on a club run perhaps? Even Pickles seems to realise it's safer for motorists to get out of their tin boxes to buy things!

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ch | 10 years ago
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Jack in the Box refused me, but Taco Bell said OK. Last night I took my bike inside Jack in the Box and they didn't throw me out (the bike is trained not to defacate in public restaurants). $3 for a Waffle Sandwich which was no more than 4 or 5 man bites but packed 470 calories. As it was the only "meal" in a 306km ride with 5576m of climbing, I think the bad stuff was probably burned up.

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cidermart | 10 years ago
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I have been refused on a motorbike as they couldn't hear me apparently? They did hear what I next called them though funny that  4 .

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bendertherobot | 10 years ago
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Ignoring the health debate for now.

The policy is rubbish. To be refused service you must enter and queue in the lane. By the time you are refused you are already in a dangerous place according to mcd's. if they want to implement the policy then they should man the entrance.

The policy doesn't apply to motorbikes, of course........

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eurotrash | 10 years ago
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McD is expensive if you consider you could cook a decent meal for the same price (and much healthier... and yummier cause McD is pretty crap tasting). But that's neither here nor there. McD's stated policy, back when there was that thing with the horse rider, is that they don't serve horse riders or cyclists in the drive through. So why the big deal? If it's against their policy rather than a spur of the moment decision by a burger flipper, then stop acting like you're the injured party. Really a non story.

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forgetmeyes | 10 years ago
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Well, Macdonald's TV ad in Singapore shows that drive-thru order is possible.

http://www.youtube.com/watch?v=svc1zpblGI0

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Angelfishsolo | 10 years ago
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I value my body too much to poison it with a Mc D.

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fatty | 10 years ago
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"...the food was a treat".

A treat?? Eh?? What the hell does that kid (assuming that's who it was for) have to endure when he has done something bad?!

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The Rumpo Kid | 10 years ago
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McDonald's - the Evans Cycles of fast food?

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daviddb replied to The Rumpo Kid | 10 years ago
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snipping<< McDonald's - the Evans Cycles of fast food? >> snipped

v.good!!

Hey-ho but we all eat a rubbish treat from time to time, crikey but I've had rubbish rides, rubbish ideas, rubbish mates, rubbish coffee, rubbish sex from time to time. That's life.....

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chokofingrz | 10 years ago
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If life gives you lemons... make a packed lunch.

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Gkam84 | 10 years ago
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I've been served on a drive thru on my trike, I just blagged it and said I couldn't get off as my wheelchair was in the car miles away, unless they would help me turn the trike after I cycled into the outlet, they would be better serving me at the drive thru.....(p.s. I don't have a wheelchair and can get out of my trike unaided most of the time)

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mattsr | 10 years ago
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There's nothing wrong with a Maccy Dee's oocasionally. Snobs.

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andyp | 10 years ago
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'I'd give a shit but describing McD as food is somewhat debatable.'

Sadly not everyone can afford swan.

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zeb replied to andyp | 10 years ago
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andyp wrote:

'I'd give a shit but describing McD as food is somewhat debatable.'

Sadly not everyone can afford swan.

No,neither caviar. But want a cheap snack or a "ready meal"? Eat an egg with bread. Or make a soup (2 leeks, 2 potatoes). At least it is healthy, delicious and no more work than having to heat up a ready meal full of palm oil and fructose syrup.

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