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Addison Lee chairman provokes controversy with his views on London cyclist deaths

Cab firm boss to cyclists: "You want to join our gang, get trained and pay up"...

John Griffin, head of minicab firm Addison Lee who caused a storm this week and threats of legal action from TfL by telling his drivers to illegally use London's bus lanes has provoked further controversy with his views on the rise in the number of cyclists killed on the capital's roads.

The opinions expressed by Mr Griffin in Add Lib magazine, distributed free to the passengers who each year undertake 10 million journeys in Addison Lee’s fleet of nearly 4,000 vehicles, have already received widespread condemnation on social networks such as Twitter from ordinary cyclists and cycle campaigners alike.

We’ve repeated Mr Griffin’s column in full below. If you’re a cyclist, and particularly one who rides a bike in London, it makes for chilling reading.

Here's what he wrote.

“Green party candidates and others are up in arms about what they see as the murder of Cyclists on London Roads.

“There has, as we all know, been a tremendous upsurge in cycling and cycling shops. This summer the roads will be thick with bicycles. These cyclists are throwing themselves onto some of the most congested spaces in the world. They leap onto a vehicle which offers them no protection except a padded plastic hat.

“Should a motorist fail to observe a granny wobbling to avoid a pothole or a rain drain, then he is guilty of failing to anticipate that this was somebody on her maiden voyage into the abyss. The fact is he just didn’t see her and however cautious, caring or alert he is, the influx of beginner cyclists is going to lead to an overall increase in accidents involving cyclists.

“The rest of us occupying this roadspace have had to undergo extensive training. We are sitting inside a protected space with impact bars and air bags and paying extortionate amounts of taxes on our vehicle purchase, parking, servicing, insurance and road tax.

“It is time for us to say to cyclists, ‘You want to join our gang, get trained and pay up’.”

News comment

Reading the content of Mr Griffin’s column, it occurred to us that we could comment upon his apparent belief that roads belong to motorists.

We could take him to task for his apparent victim-blaming of those who lose their lives while quite legally cycling on London’s roads.

We could reflect on the fact that not just Greens but politicians of all hues ride bikes, including a Mayor of London who belongs to a party which Addison Lee supports financially with six-figure donations.

We could remind Mr Griffin that with cycle safety centre stage in the London mayoral elections, his views are woefully out of touch with one of the key political issues in the city his business operates in.

We could point out that experienced cyclists, as well as comparative newcomers, are all too often the victims in fatal incidents in the capital. 

We could elaborate on the fact that there are many things that can be done to improve the safety of cyclists besides their wearing “a padded plastic hat.”

We could underline his apparent belief that ‘Sorry mate, I didn’t see you’ is an acceptable excuse for hitting a cyclist.

We could highlight that in many cities throughout Europe and beyond, bicycles and cars do co-exist on the same roads.

We could correct him on his erroneous use of the term ‘road tax’ or his failure to acknowledge that cyclists and motorists are often one and the same person.

We could go on to say that the majority of adult cyclists hold driving licences, and will therefore have received exactly the same level of ‘extensive training’ as most motorists on the road.

We could correct his use of the word ‘accident,’ which implies chance with no human intervention, when the emergency services and much of the media have switched to using the neutral ‘incident.’ 

We could consider that a motorist’s ‘protected space’ can lead them to forget that they are sitting inside a machine with the capability of easily inflicting death or serious injury on more vulnerable road users.

Or we could highlight the comments found on a variety of forums that London cyclists post on that regularly single out Addison Lee’s self-employed drivers as among the worst on London’s roads.

We won’t do any of that because Mr Griffin does not come across as a man who would be well disposed to engage in reasoned debate about the issues involved and who might be persuaded to come round to a point of view opposed to that he currently holds.

We’re not convinced he’d understand that contrary viewpoint, far less embrace it.

What he does understand, however, is business. He has built a company from a single vehicle into Europe’s largest cab operator. That doesn’t happen by chance.

But while he acknowledges that cycling in London is booming, he misses the point about where much of that growth comes from; it isn’t from ‘grannies’ taking to two wheels for the first time.

Instead, a lot of the rise in cycling is driven by middle-aged professionals such as lawyers, bankers and accountants who in some cases will be the people who decide which cab firm their company uses, or at least help influence that decision.

Currently, for many companies and organisations, that firm will be Addison Lee.

Earlier this week, the company used its Twitter feed to proclaim proudly that its account customers had overwhelmingly backed its unilateral decision to illegally use London’s bus lanes; we wonder whether all of his customers will endorse his views on cycling, and those who have died while riding their bikes, once they learn of them?

We also wonder whether any of them might take their business elsewhere?

It's a safe bet Mr Griffin would understand that.

 

Simon joined road.cc as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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84 comments

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giff77 | 12 years ago
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Oops, hat should read green tomatoe cars!!

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winprint | 12 years ago
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My wife works on the busy trading floor of a German bank, which if I'm correct is the cities largest employer.
She also has a 14 year old son and a husband who are regular cyclists.
After John Griffin's recent buslane and cyclist rants, she will not be booking Ad Lee in the future and will be persuading colleagues likewise.
Hopefully word will spread.  19

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don_don replied to Doctor Fegg | 12 years ago
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Doctor Fegg wrote:

Anyone here bank with Barclays?

On a related note, I wonder if there is a way of identifying which businesses use Addison Lee on a regular basis?

Then we might consider writing to those businesses to point out Mr. Griffin's irresponsible and anti-social comments.

We might even consider withdrawing our custom from those businesses that continue to support Addison Lee.

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Paul M | 12 years ago
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The stuff about cyclists, however offensive, is just taxi-driver-done-well bluster. The bus lane thing is altogether nore serious.

TfL has made it clear that they regard deliberatel infringement of bus lanes as a criminal matter and will prosecute it as such. In "instructing" his drivers to use bus lanes he is suborning them to commit a criminal offence. Offering to pay their fines is insufficient remedy, and the instruction is isetlf unlawful and oppressive to his staff.

Further, the receipt and processing of the fares paid by customers involved in the bus lane infringements is at least arguably an offence of money laundering under the Anti-Money Laundering regs and the proceeds of Crime Act. Any firm which needs to maintain a clean status in regard to meny laundering, ie any bank, insurance company, law or accounting firm, and many others, should take not of that and indicate to Mr Griffin that if he persists, they will hav eno alternative but to remove their business.

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catchercradle | 12 years ago
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If I was part of anonymous I would be tempted to suggest they take down their website. Still if everyone in lcc and all those who look at this page were to email customerrelations [at] addisonlee.com, and do so on a weekly basis demanding that he change his tune and issue a public apology, it might cause them a bit of a headache?

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OldRidgeback | 12 years ago
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Addison Lee vehicles are often very poorly driven. It's interesting that the boss takes such an aggressive attitude to cyclists. It'd be good if Alan Sugar or Paul Smith, both well known as avid cyclists, took him to task. I doubt either would mince their words. I don't like using Addison Lee as the vehicles are badly driven, this makes me even more likely to use other firms.

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bobinski | 12 years ago
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Further, the receipt and processing of the fares paid by customers involved in the bus lane infringements is at least arguably an offence of money laundering under the Anti-Money Laundering regs and the proceeds of Crime Act. Any firm which needs to maintain a clean status in regard to meny laundering, ie any bank, insurance company, law or accounting firm, and many others, should take not of that and indicate to Mr Griffin that if he persists, they will hav eno alternative but to remove their business.

You bugger! I am a Lawyer and I never considered that possibility. Could be right!

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InvisibleVisibleMan | 12 years ago
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Apart from anything else, his views are based on a simple misconception. I pointed out in a recent blogpost - http://invisiblevisibleman.blogspot.co.uk/2012/03/it-may-be-fun-but-is-c... - that Transport for London research attributes blame for around three-quarters of bike-vehicle accidents to the driver, not the cyclist. And that's based on figures from the not-very-bike-friendly Metropolitan Police.

Addison Lee vehicles have struck me since the company's inception as being particularly poorly driven. I am now happy to call for people to boycott them.

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miuzikboy replied to giff77 | 12 years ago
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giff77 wrote:

Oops, hat should read green tomatoe cars!!

Nice, thanks! Will do.

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InvisibleVisibleMan replied to Sudor | 12 years ago
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They use a PR firm called PHA Media. Their website is here: www.pha-media.com .

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kingotheshire | 12 years ago
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This reminds me of cycling in Cornwall over the Easter break, lovely quiet roads, cars giving you plenty space, and the first and last car to screech past and cut in with an inch of space . . . yes you guessed it, an Addison lee stickered taxi!

Disdain for cyclists knows no boundaries for those guys, its a deeply engrained ethos.

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InvisibleVisibleMan | 12 years ago
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I've just checked whether my company uses Addison Lee at all. I've urged them to stop doing so if they do.

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cidermart | 12 years ago
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Well written piece Simon. Surely there is some legal issue with his inciting people (I use the term loosely having long seen the skill level of his drivers, Neanderthals is probably nearer) to break the law? Quite obviously a narrow minded idiot looking for publicity to which end I hope it backfires on him and AL.

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cidermart | 12 years ago
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Apart from that I passed my cycling proficiency test when I was younger so I am trained  4

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Saint Mark | 12 years ago
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I find it hard to understand why people like this speak of cyclists like a separate species.

Part of the process of becoming a qualified driver should involve at least one lesson on a bike in town traffic.

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InvisibleVisibleMan replied to Saint Mark | 12 years ago
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I too have noticed people treat cyclists as something strange, alien and annoying. My best guess is it comes from the same kind of base human instinct that often leads people to regard the obviously different as frightening and intrinsically annoying. I expound on the idea at greater length here: http://invisiblevisibleman.blogspot.co.uk/2012/01/why-some-people-get-an... .

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thereandbackagain | 12 years ago
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Their account is now under review in my company and I suspect very shortly also at a group level. Not surprising, seeing as some of the people who run it are regular cyclists.

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mattd7293 | 12 years ago
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Emailed my thoughts to the company....doubt they'll get read. Just amazes me that anyone can hold such arrogant and ill educated views. He needs to get his own house in order and look at his drivers before making daft statements liike that. Tw@!

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jameshaworth21 | 12 years ago
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This is what really gets me about this:

"Should a motorist fail to observe a granny wobbling to avoid a pothole or a rain drain, then he is guilty of failing to anticipate that this was somebody on her maiden voyage into the abyss."

A good motorist should leave sufficient space when overtaking to allow for this kind of unexpected maneuvre. If a vehicle overtakes another vehicle, it does so by temporarily moving into the outside lane or the other carriageway. Why should they not do the same when overtaking a cyclist just because the cyclist has a narrower profile? A rain drain is about 30 centimetres wide for crying out loud! If you are close enough to hit someone avoiding one of these then you are TOO CLOSE!

The fact is that the majority of motorists do indeed overtake "wide", but if they do hit a wobbling "granny" then it is their fault for not driving carefully and they should be punished.

The problem we will now have is that there will be more vehicles in the bus lane that have just enough space to get between cyclists and a lane of congested traffic, which will lead to more accidents. I recommend all cyclists cycle directly in the middle of the bus lane from now on; if AL taxis want to overtake they can rejoin the normal traffic.

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twist305 | 12 years ago
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The irony of his "If you want to join our gang, get trained and pay up", when that's exactly what cab drivers are saying to him re: bus lanes is unfathomable.

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jameshaworth21 replied to kingotheshire | 12 years ago
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That's a long cab ride! AL is a London cab firm!

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winprint | 12 years ago
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You may also want to email customerrelations [at] addisonlee.com and give them your thoughts. I'm sure they will love having their email blocked with endless rants.  19

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damoslvrfox | 12 years ago
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My company spends upward of £8K per month on AL cabs. We have now switched to another supplier. While his thoughts on training cyclists make sense, the tone and intent of his words is clear and reflected in the sub-standard driving that a number of his drivers display.

John Griffin, wave good bye to £100K a year.

I hope many follow suit. Idiot.

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farnook | 12 years ago
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Well Mr Griffin, you might do well to realise that many of your corporate customers are also cyclists.

Whilst I do agree that there are some cyclists who simply aren't skilled enough to ride on London's busy roads and would do well to practice elsewhere first, your comments smack of Mr Toad at a time when we need to encourage more people to cycle. Not have them quaking in their saddles worried about one of your black beasts knocking them off because they now share the cycle / bus lane.

Simple protest from me.... you can kiss our account goodbye. We might only spend £2k a year with your company but if 1,000 other small London firms like ours make the same decision, you'll soon take note.

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lexplex | 12 years ago
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Hey everyone, long time cyclist, first time poster.

I live in London, I have a car that I use once a month for visiting family up north and I have a bicycle which I use to get to work every day. While the chap from AL is clearly of a genetic relation to the chap from Ryanair, I agree with the bottom line of the article which is "As more and more cyclists start to use the roads for the first time, they should have some training on the rules of the road."

As a cyclist through London every day, I've lost count of the number of times I've nearly been knocked off my bike. I'm fairly certain that had I not had countless driving lessons (and cycling proficiency lessons) which taught me how junctions work and how to recognise, anticipate and avoid hazards and make correct observations before manoeuvres, then I'd probably have landed in hospital a couple of times, and come off my bike a few more.

Having also driven through London several times, the idiots on the road aren't (usually) actively picking on cyclists, they're just idiots. Spotting a car up ahead that's been waiting to turn right and is getting impatient to the point that they might make a break for it ahead of you is just as important to a cyclist as it is to another driver. Same with learning to look over your shoulder and indicate before changing lanes, which is especially important when avoiding a stopped bus in a bus lane in London.

If you're in a car and you bump another driver at a junction then it's usually superficial damage. If you're a cyclist and the same accident happens then it can be fatal. All the more reason why we should have some training.

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Martin Thomas | 12 years ago
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Nice one Simon.

The man's a buffoon! His is a very oddly written article. Loving the laughably hysterical tone ("cyclists are *throwing* themselves...", "they *leap* onto a vehicle...", "Maiden voyage into the abyss"...how old is this bloke?)

He's managed to take an issue that probably deserves some considered airtime (whether novice cyclists are wise to brave the streets of London before they've learned the necessary roadcraft etc) and transform it with his emotive, badly chosen words into something that will only serve to widen the rift between motorists and cyclists - and probably harm his own business in the process.

Then there's his coup de grace: “It is time for us to say to cyclists, ‘You want to join our gang, get trained and pay up’.” Which gang's that then you plum? Ill-informed attention whores R us? No thanks.

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lexplex replied to Saint Mark | 12 years ago
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This is actually a really good idea.

Perhaps driving lessons should start with the instructor taking the learner out on a bicycle to show them how junctions work etc. and show close-up how other drivers behave. It will give the learner better confidence before first driving a car, and also gives them an appreciation of the other people using the road.

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Jan1973 | 12 years ago
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The company I work for has agreed to no longer use Addison Lee and are switching to Green Tomatoes.

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notfastenough | 12 years ago
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Hey Lex, welcome to the forum. I don't think anyone is objecting to the idea of better training for any/all road users, it's more the rest of his rant and the tone which have riled people.

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cidermart | 12 years ago
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Wasn’t there some other older fellow, not too many years ago, that sang a song about “you wanna be in my/our gang”?  3

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