TfL orders Serco to sort out Barclays Cycle Hire Scheme problems
News coincides with car hire firm Hertz launching e-bike rentals from its Marble Arch office

Transport for London (TfL) is reported to have sent Serco, operator of the capital’s Barclays Cycle Hire Scheme, a ‘critical improvement plan’ after thousands of members were sent incorrect bills, with many users also finding that they were unable to take bicycles from some of the city’s 400 docking points.

London’s Metro newspaper quoted a TfL spokesman as saying: “The service it [Serco] has provided for our Barclays Cycle Hire users has not reached the consistently high standards we expect,” and added, “we expect to see immediate improvements.”

A spokesman for Serco admitted to Metro that “some aspects of the service still need to be improved,” adding, “the scheme has been a great success and has been hugely popular with Londoners and visitors.”

Meanwhile, it has been revealed that London is to get another bike hire scheme, this one operated by the car hire company Hertz, which will be renting electric bikes for £20 a day from its Marble Arch office.

Supplied by Ultra Motor which has partnered with Hertz to provide the scheme, the car hire business says “these electric two wheelers give you the choice to pedal or cruise under power through its high-power on demand acceleration setting.”

The e-bikes are supplied with a lock, optional helmet, and a copy of the AA Leisure Guide to London including details of a variety of cycling itineraries around the city.

Born in Scotland, Simon moved to London aged seven and now lives in the Oxfordshire Cotswolds with his miniature schnauzer, Elodie. He fell in love with cycling one Saturday morning in 1994 while living in Italy when Milan-San Remo went past his front door. A daily cycle commuter in London back before riding to work started to boom, he's been news editor at road.cc since 2009. Handily for work, he speaks French and Italian. He doesn't get to ride his Colnago as often as he'd like, and freely admits he's much more adept at cooking than fettling with bikes.


Sanderville [294 posts] 4 years ago

Yay! Electric bikes hurtling fat Yank tourists along the pavements of London. That can only be good for cycling!

ceej18 [1 post] 4 years ago


thereverent [373 posts] 4 years ago

Reading on the BorisBikes forum it seems to be mostly the pay as you go users that have moct problems. I have an annual membership and that has always worked fine.
The rumour is that the computer system they bought in can't cope with the number of users.

the-yorkshire-p... [173 posts] 4 years ago

oh bums, does that mean we'll now have people with limited bike control flying along on electric things as well?

the boris bikes are generally ok, but a limited proportion of the people that use them clearly need substantial cycling and general awareness training - at least having to power them themselves limits the speed somewhat!