German brand upgrades customer service

German bike brand Canyon has today launched a UK support line for customers on this side of the Channel.

“If, for example, someone has a question about setup or something like that, they just call the line and we’ll sort it out from the UK rather than from Germany,” says Cullen Ward from Canyon.

“And if there’s a known warranty problem, we will collect from the customer’s house and it will be fixed from parts we hold in stock in the UK, so we’re aiming to turn things around really quickly. There may be cases that need to go back to Germany but the aim is to solve all warranty cases directly from here.”

The company behind Canyon has been around for 25 years now, selling under the Canyon name since 1996. One of the key features of the brand is that it sells direct to the consumer rather than going through retailers, so the prices are extremely competitive.

The aluminium Roadlite 7.0, for example, comes with a carbon fork, Mavic Aksium wheels and a Shimano Ultegra groupset for €1,199 – which is a pretty darn crazy spec for the money.

Canyon will be continuing sponsorship of the Omega Pharma-Lotto pro team in 2011, who ride on stock bikes that are available to the consumer.

All bikes are designed, developed, tested and assembled in Germany and can be ordered on the Canyon website (www.canyon.com) or on the phone. Buy from Canyon and the bike will be assembled in Germany and shipped direct to you via UPS.

The support line number is 0208 501 2582, and it will be manned 10am-4pm Monday to Friday.

Mat has worked for loads of bike magazines over 20+ years, and been editor of 220 Triathlon and Cycling Plus. He's been road.cc technical editor for eight years, testing bikes, fettling the latest kit, and trying out the most up-to-the-minute clothing. We send him off around the world to get all the news from launches and shows too. He has won his category in Ironman UK 70.3 and finished on the podium in both marathons he has run. Mat is a Cambridge graduate who did a post-grad in magazine journalism, and he is a past winner of the Cycling Media Award for Specialist Online Writer.