TfL admits Boris bike overcharging

Refunds to be made to "couple of thousand" users of Barclays Cycle Hire Scheme affected

by Simon_MacMichael   August 12, 2010  

Barclays Cycle Hire Scheme bikes on hire station © Simon MacMichael.jpg

Despite the credit crunch, London remains one of the financial capitals of the world, but some people who have signed up to the city’s Barclays Cycle Hire Scheme, launched last month, may be forgiven for opening their statements from Transport for London (TfL) with the same trepidation they reserve for their bank statements with the news that many have been overcharged for their use of the capital’s new Boris Bikes.

According to BBC News, TfL has admitted that a "couple of thousand" of the 40,000 cyclists who have so far signed up for the scheme have been incorrectly billed amounts ranging from £1 to £10.

A spokeswoman for TfL said that people who had been overcharged had been contacted and that any money they had overpaid would be refunded.

"Steps have been taken to ensure this error does not happen again and we apologise for any inconvenience this may have caused," she added.

Cyclist pay a fee starting at £1 a day to access the scheme, with the first half hour of using a bike free of charge, the cost thereafter varying depending on the length of time the bike has been used.

 

6 user comments

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I saw someone on one of these last night. Whatever I think about Boris (and isn't this Ken's scheme anyway?), I really want bike hire to succeed in London, because it's more people cycling, which is good for me, good for them, and good for our city.

(Polishes rosy specs.)

timlennon's picture

posted by timlennon [227 posts]
12th August 2010 - 11:41

3 Likes

I'm one of those affected. Rung the Barcobike helpline this morning and they said they'd ring me back; hasn't happened, you'll be shocked to know. Worse thing is is I haven't been to London since before the scheme started; haven't even activated my key yet. I've got charged for… well: doing nothing.

Kevin Steinhardt's picture

posted by Kevin Steinhardt [30 posts]
12th August 2010 - 19:54

1 Like

Anybody know if TfL banks with Barclays?

if so that sponsorship is paying for itself already… somebody deserves a bonus for that

Denzil Dexter's picture

posted by Denzil Dexter [140 posts]
12th August 2010 - 21:42

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Denzil Dexter wrote:
Anybody know if TfL banks with Barclays?

if so that sponsorship is paying for itself already… somebody deserves a bonus for that

Hang on.. it's almost as though you're suggesting that bankers actually do something to justify those bonuses?! Confused

Simon_MacMichael's picture

posted by Simon_MacMichael [8090 posts]
12th August 2010 - 22:28

8 Likes

Yes, I should chose my words with more care Smile

What I meant to say was somebody will get a bonus for this

Denzil Dexter's picture

posted by Denzil Dexter [140 posts]
12th August 2010 - 22:39

3 Likes

On radio 4 news comedy programme "The Now Show" last week someone made the following joke:

Q. In this credit crunch climate how do you get car drivers to hate cyclists even more than they already do?.......A. Get them advertising Banks!!

Great scheme - walked passed a few docking stations this week all empty so guess its proving popular. Would be good to see in other cities soon.

posted by Jonty79 [29 posts]
13th August 2010 - 17:15

3 Likes