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Not such a smooth launch after all for Barclay’s scheme as users get their money back

The launch of the Barclay’s Cycle Hire scheme wasn’t quite as smooth as early reports suggested, with Transport for London announcing it will not be charging cyclists who used the scheme on its first day following some technical problems.

The BBC reports that TfL said it had waived Friday's charges after a few riders had problems docking the bikes.

One woman who tried to use a bicycle said the computer suggested she had been cycling for 11 hours even though she could not get the cycle to unlock.

Angela, from Kennington, who did not want to reveal her surname, said: “Unfortunately I couldn't pull the bike out. [But] the computer's reporting that I've been cycling for 11 hours, 11 minutes and 11 seconds.”

Yesterday (Saturday) users were sent emails thanking them for taking part and telling them that they would not be charged for the first day.

TfL admitted it was expecting a few "teething problems". Cycle scheme project manager Nicholas Aldworth said, "We have had some people call the contact centre and say they aren't sure if they've docked their bike or their trip record doesn't show the time they thought they had the bike out.

"So we've said, 'yes we'll waive those charges today [Friday] and investigate some of those things'.

"It's really important that when people want to dock these bikes, they give it a really good shove into the docking point, they look for the green light, wait for the click and that's all okay, it's locked."

Lifelong lover of most things cycling-related, from Moulton Mini adventures in the 70s to London bike messengering in the 80s, commuting in the 90s, mountain biking in the noughties and road cycling throughout. Editor of Simpson Magazine (www.simpsonmagazine.cc). 

2 comments

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solentine [95 posts] 6 years ago
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The bikes are difficult to remove at first but with a little thought its easy to work out the process. They are heavy too, if I were lighter than 13stone getting them in could be a problem until you learn the knack.

I had no problems used three bikes and paid nothing. Thanks TfL.

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Simon E [2728 posts] 6 years ago
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Some interesting comments on the first day via the Grauniad bike blog (http://www.guardian.co.uk/uk/2010/jul/29/cycle-hire-scheme-live-updates) including a link to a photo of an, ahem 'rebranded' bike:

http://twitpic.com/29tf1o

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