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Video: TfL apologises to cyclist after bus driver calls him a “knob” following close pass

Insult thrown shortly after driver had cut in on cyclist – who caught incident on film - on Croydon High Street

Transport for London (TfL) has apologised to a cyclist after a female bus driver called him a “knob,” with the incident recorded on the rider’s helmet camera.

The incident, involving a number 119 bus operated by Metroland, took place on Katharine Street, Croydon, a little after 2pm on Saturday 12th April.

Footage uploaded to YouTube by user 4ChordsNoNet shows that the bus had cut in on him shortly beforehand on Croydon High Street.

Catching up with the bus, he stopped alongside the driver and asked: “Why did you overtake me there?”

The female driver replied: “I could get past you easy.”

“You were that close to me,” said the cyclist as he rode off.

As he did so, the driver shouted after him: “You know when you nearly killed the old bloke at the Swan & Sugar Loaf [a former pub in South Croydon – ed]? You knob.”

On the video, 4ChordsNoNet adds: “She knows that she’s being filmed, she’s in a liveried vehicle, yet she still decides to ‘have a go’ at me.”

In the ‘About’ section of the video’s page on YouTube, he says:

I contacted both TfL and the bus company direct with regard to this incident. The Depot manager came back the same day and confirmed that this standard falls far below what is expected of their drivers and that he would be speaking to the driver in question.

I am happy with this and have edited the video, blurring out the driver's face. The original video is now unlisted and will be deleted when I have heard back from TfL.

That reply from TfL read:

Thank you for your email of 15 April 2014 about a bus driver on route 119. I understand how you must have felt after this experience and appreciate your concern. Please accept my apologies.

The safety of our passengers and other road users is of paramount importance to us. It is essential that London's bus drivers promote a positive image of London Buses, as well as operating their bus safely and competently.

London's bus drivers receive comprehensive training which includes Customer Services and poor driving standards are unacceptable. In the instance you described, it would appear those training were not put into use. I have made Metrobus aware of your complaint and can assure you appropriate action will be taken.

I hope this incident does not change confidence in us and high standard you have always held our service. We work hard to maintain high standards and are confident the vast majority of London bus drivers do an excellent job. Passenger feedback is extremely valuable and I am grateful to you for bringing this to our attention.

In a reply to a comment to the video, 4ChordsNoNet said: “I've emailed the same depot before when I complimented one of their drivers on his exemplary driving, and I believe that they will take this incident seriously.

“I imagine that the depot manager will give them a right royal bollocking.”

Simon joined road.cc as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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56 comments

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HarrogateSpa | 10 years ago
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Quote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision.

I think you've just invented a new rule of the road.

If you're overtaking in a vehicle, you do need to get the whole vehicle safely past a cyclist, not just part.

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Cyclist | 10 years ago
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Why should he have been forced to slow...yes he should of for his safety but at no time is it his responsibility that this situation occurred.

Loving the helmet cams now, next purchase I think.

And the apologies mean nothing if it's not from the individual that caused the problem. It's just a company doing the PR thing..it's worthless. Driver should be fined and get points for endangering a member of the public. Shame we got rid of the duelling law  16

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levermonkey replied to Joeinpoole | 10 years ago
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Joeinpoole wrote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision..

 14
If you cannot complete your manoeuvre in its entirety then it is not safe to initiate it. In the case of an overtake then there must be enough time and space for you to
1) Pull out in plenty of time, further back than YOUR thinking distance
2) Move past the vehicle being overtaken leaving a good safety margin
3) Pull ahead of the vehicle being overtaken so you don't cut in sharply taking THEIR thinking distance and then proceed pulling further ahead. All movements should be smooth and unhurried. If they're not then it's not safe!

I repeat, if you can't do this then it is NOT safe to overtake! Stay behind until it is safe. What is this bollocks about the bus being the lead vehicle. It was not the lead vehicle as it was alongside. It can only be the lead vehicle if it is clearly and unambiguously in front. i.e. When it has completed the overtake in its entirety!

Any more of this and there will be no jelly and ice-cream for tea!  4

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Joeinpoole replied to levermonkey | 10 years ago
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levermonkey wrote:
Joeinpoole wrote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision..

 14
If you cannot complete your manoeuvre in its entirety then it is not safe to initiate it. In the case of an overtake then there must be enough time and space for you to
1) Pull out in plenty of time, further back than YOUR thinking distance
2) Move past the vehicle being overtaken leaving a good safety margin
3) Pull ahead of the vehicle being overtaken so you don't cut in sharply taking THEIR thinking distance and then proceed pulling further ahead. All movements should be smooth and unhurried. If they're not then it's not safe!

I repeat, if you can't do this then it is NOT safe to overtake! Stay behind until it is safe. What is this bollocks about the bus being the lead vehicle. It was not the lead vehicle as it was alongside. It can only be the lead vehicle if it is clearly and unambiguously in front. i.e. When it has completed the overtake in its entirety!

That might be the ideal but you might as well accept that it is not always going to happen on busy city roads where conditions can change in seconds. The traffic well in front of the bus came to a halt at the junction forcing the bus to brake before the overtaking manoeuvre was complete. What about the pedestrian that stepped into the road in front of the cyclist? Should he have been given a loud "Oi!" too?

Racing after the bus, for several hundred yards, in order to remonstrate with the driver was utterly ridiculous. No wonder so many motorists hate 'lycra lout' cyclists. The video poster's behaviour on the roads, as evidenced by his own 600-odd videos on Youtube (so not an obsession then?) constitute a prime example of a lycra lout in action.

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Awavey replied to Joeinpoole | 10 years ago
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at which point you just come back to if you cannot complete your manoeuvre in its entirety then it is not safe to initiate it, the bus is still "overtaking" at speed as they approach a zebra crossing, I know its london but occasionally pedestrians do use them, because although the bus then blocks most of the view you just catch sight that it has a pedestrian island refuge in the middle of the road.

Thats why the bus comes back in so far and quickly, it has to retake the road space or else hit the road furniture or the cyclist, then again they could just have accepted that they misjudged the available space, made a mistake and just rolled off the speed,maybe used the brakes and shared the road  39

so its a badly planned overtake the changing traffic conditions make no difference to that, there was an obstacle and not enough space to complete a safe pass, and the video amply demonstrates the bus isnt going any faster than the bike anyway and the driver knows theyve got to stop by its very nature more so than any other vehicle in the city.

as for the 600 videos thing, in 2 years, is that obsessive or simply a reflection of the types of driving standards we generally see, most daily commuters generally get at least one close pass per trip, we just arent videoing them all.

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arfa | 10 years ago
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Remind me, don't London buses kill or seriously injure on average 2 people a day in London ?
I think they could be driven with a lot more care and attention in my experience.

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sihall34 replied to Joeinpoole | 10 years ago
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Joeinpoole wrote:

That might be the ideal but you might as well accept that it is not always going to happen on busy city roads where conditions can change in seconds. The traffic well in front of the bus came to a halt at the junction forcing the bus to brake before the overtaking manoeuvre was complete. What about the pedestrian that stepped into the road in front of the cyclist? Should he have been given a loud "Oi!" too?

Racing after the bus, for several hundred yards, in order to remonstrate with the driver was utterly ridiculous. No wonder so many motorists hate 'lycra lout' cyclists. The video poster's behaviour on the roads, as evidenced by his own 600-odd videos on Youtube (so not an obsession then?) constitute a prime example of a lycra lout in action.

I agree with Awavey, it's not that it's the ideal, it's written into the Highway Code (https://www.gov.uk/using-the-road-159-to-203/overtaking-162-to-169) that before overtaking you should make sure "the road is sufficiently clear ahead" and "there is a suitable gap in front of the road user you plan to overtake". The next Rule states (amongst other things) that "Overtake only when it is safe and legal to do so. You should not get too close to the vehicle you intend to overtake; move quickly past the vehicle you are overtaking, once you have started to overtake. Allow plenty of room. Move back to the left as soon as you can but do not cut in; give motorcyclists, cyclists and horse riders at least as much room as you would when overtaking a car".

If the traffic conditions are so changeable, shouldn't the bus driver just wait? If he can only pull up beside the cyclist, he is not gaining any kind of advantage by overtaking him, just performing a manoeuvre badly and pointlessly that could endanger another persons life.

Pedestrians who step onto the road without looking or considering a bike worth stopping for probably deserve to know it's dangerous, not too sure if "Oi" is the best phrase for that though.

I guess chasing after the driver can be taken two ways, that he was looking for trouble and an idiot or that he wanted to try and let the bus driver know it was a bad overtake and to think before doing it again. Everyone will have heard the quote by Burke ‘The only thing necessary for the triumph [of evil] is for good men to do nothing’, if we just let bad drivers continue to drive badly, that situation could happen to another person who is less comfortable with a bus driving next to them, or the driver may next time mis-judge it worse and have to swing over more to avoid road furniture. I guess at least this way, there is a chance that the driver may think twice before pulling the same overtake, especially after it was reported and posted on YouTube.

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jacknorell replied to Neil753 | 10 years ago
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Neil753 wrote:

The cyclist isn't blameless here. Ok, the driver made a mistake, but to deliberately carry on riding between the bus and the kerb, rather than just scrubbing off some speed, does indeed make the rider look like a knob, and a pretty dangerous knob at that.

Guys, this is the second "cyclist vs bus" vid you've highlighted recently, where the cyclist has exacerbated the conflict by continuing to cycle level with the bus as the space becomes ever narrower. It doesn't really help our cause to provide media exposure to people who seem keen to escalate a driver's error in this way.

It's the driver's duty to overtake safely. The driver failed. That's the problem here.

Yes, I'd have taken evasive action earlier by slowing, but the point is that there should be no need to do so!

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jacknorell replied to Joeinpoole | 10 years ago
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Joeinpoole wrote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision.

Where the bloody hell in any road traffic guidance do you find this recommendation?

The duty is on the passing vehicle, solely.

According to you, cutting in is just fine.

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jacknorell | 10 years ago
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The fact that we have so many cyclists defending a bus driver's very poor overtake is astounding. Or that people are saying it's the cyclist's fault the bus had to [pick whatever excuse...] which endangered the cyclist.

You lot should know what a safe, and legal, overtaking maneouvre looks like.

After all, our lives may depend on it, or be lost due to a failure to execute one.

Those of you who thought there was no problem with the overtaking, please surrender your licenses?

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Joeinpoole replied to jacknorell | 10 years ago
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jacknorell wrote:
Joeinpoole wrote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision.

Where the bloody hell in any road traffic guidance do you find this recommendation?

The duty is on the passing vehicle, solely.

According to you, cutting in is just fine.

Yes, yes, yes. In the perfect world that you obviously inhabit nobody uses their mobile phones whilst driving ... and everybody obeys the speed limit ... and nobody makes minor misjudgements of the situation they find themselves in ... and *everything* is perfect really.

Unfortunately those aren't the roads that I drive on, where drivers *are* actually fallible, so therefore I *do* have to take allowance of that and moderate my own actions to take account of that.

There's no point in getting your knickers in a twist over that particular bus driver's minor infraction, when you have plenty of time to take avoiding action yourself. Just deal with it and ride on. Share the fucking road and stop being a cycling tosser who thinks you own the road and no other road user should *ever* cause you to apply your brakes.

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4ChordsNoNet | 10 years ago
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The main reason I uploaded the video and complained to both Metrobus and TFL was not the overtake but her insult afterwards. I've been called a lot worse and just let it go, but a professional driver in a company vehicle, part funded out of my Council tax, should not act like that. After our 'chat' when I cycled off, if she'd said nothing more, the video probably would not have seen the light of day, but to lean out of the bus like that and shout as she did, I felt was not very professional.

I'm not perfect, no one is, I'm still learning at the age of 53, but if the same thing happened again I doubt that I'd do much different. I did slow down, I did apply my brakes, but was ready to pull up sharply if the need arises.

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sihall34 replied to Joeinpoole | 10 years ago
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Joeinpoole wrote:

Yes, yes, yes. In the perfect world that you obviously inhabit nobody uses their mobile phones whilst driving ... and everybody obeys the speed limit ... and nobody makes minor misjudgements of the situation they find themselves in ... and *everything* is perfect really.

Unfortunately those aren't the roads that I drive on, where drivers *are* actually fallible, so therefore I *do* have to take allowance of that and moderate my own actions to take account of that.

There's no point in getting your knickers in a twist over that particular bus driver's minor infraction, when you have plenty of time to take avoiding action yourself. Just deal with it and ride on. Share the fucking road and stop being a cycling tosser who thinks you own the road and no other road user should *ever* cause you to apply your brakes.

I think you may be trivialising the bad overtake by calling it a "minor infraction", I know no one is perfect but out of the first Rule I quoted, he ignored 2 out of three points, and on the second ignored at least 3. There's another Rule (167) which states amongst others: "DO NOT overtake where you might come into conflict with other road users. For example when you would force another road user to swerve or slow down".

By ignoring those rules, forcing an overtake for no gain, the driver was putting the cyclists's life at risk, I suppose sometimes close or bad overtakes get people's knickers in a twist due to the near death experience, whether real or perceived.

If you can't see that the bus driver was in the wrong, dangerously so, then I guess your mind is clearly made up already. And if you can accept that it was dangerous, you can then probably understand why the guy chased after the bus to try and make that point.

4ChordsNoNet has stated it was more the insult afterwards so I guess a lot of this is moot. But if you say that people are fallible and make mistakes (which I agree with), if someone points one out to you, maybe just hold your hands up and say sorry instead of insulting them?

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Yorkshie Whippet | 10 years ago
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So to sum up,

There are the professional drivers who seemingly disregard the Highway Code and Traffic Laws by stating that the cyclist is at fault as he did not allow the bus to complete a possibly dangerous overtake by not slowing down.

The rest of us who are constantly being reminded by the above lot about what the Highway Code say's i.e. red lights etc, maitain the bus driver's actions were wrong in accordance with the Highway Code.

The poor sod who took the footage and seemingly was more annoyed at being called a "knob" then the overtake.

And on another thread, UKBA are getting slammed for another persons cock-up.

Don't ya just love the net!

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Neil753 | 10 years ago
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And summing up from the "other side".

I don't think anyone should be judging this driver too harshly. Sometimes feelings run a little high. Sure, she made a mistake, but she's being confronted with an aggressive cyclist who she's apparently seen nearly killing some old guy, and we can see from the vid that the cyclist is riding without much skill (clipping the apex of a right hand bend without a safety check, a close pass of a pedestrian, failure to use brakes, etc), so it's likely that she's been watching his behaviour too. I'm not surprised she called him a knob, even though she shouldn't have done so.

The thing is, if people stumble across this forum, watch the video, and then read all these comments that condemn the bus driver whilst refusing to acknowledge any of the poor cycling, then it just makes cyclists out to be an arrogant bunch of (dare I say it) knobs.

Road.cc, if you're going to run these contentious stories, at least check the video carefully to see if the cyclist is committing just as many errors as the driver they're trying to vilify, because if they are then it doesn't place us in a very good light.

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sihall34 replied to Neil753 | 10 years ago
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Neil753 wrote:

And summing up from the "other side".

I don't think anyone should be judging this driver too harshly. Sometimes feelings run a little high. Sure, she made a mistake, but she's being confronted with an aggressive cyclist who she's apparently seen nearly killing some old guy, and we can see from the vid that the cyclist is riding without much skill (clipping the apex of a right hand bend without a safety check, a close pass of a pedestrian, failure to use brakes, etc), so it's likely that she's been watching his behaviour too. I'm not surprised she called him a knob, even though she shouldn't have done so.

The thing is, if people stumble across this forum, watch the video, and then read all these comments that condemn the bus driver whilst refusing to acknowledge any of the poor cycling, then it just makes cyclists out to be an arrogant bunch of (dare I say it) knobs.

Road.cc, if you're going to run these contentious stories, at least check the video carefully to see if the cyclist is committing just as many errors as the driver they're trying to vilify, because if they are then it doesn't place us in a very good light.

No matter how many errors a cyclist makes, there is no justification in endangering their life, that's the bottom line really. He could jump lights, ride on the pavement, weave through traffic etc, all bad riding and should be fined but it does not give anyone the right or excuse to pass them without being appropriately cautious.

The driver is a professional driver and should know how to overtake. Maybe they made a mistake (a dangerous one), but when confronted, they should have owned up to that mistake and not insulted the cyclist.

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chrisp1973 replied to Joeinpoole | 10 years ago
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Joeinpoole wrote:
jacknorell wrote:
Joeinpoole wrote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision.

Where the bloody hell in any road traffic guidance do you find this recommendation?

The duty is on the passing vehicle, solely.

According to you, cutting in is just fine.

Yes, yes, yes. In the perfect world that you obviously inhabit nobody uses their mobile phones whilst driving ... and everybody obeys the speed limit ... and nobody makes minor misjudgements of the situation they find themselves in ... and *everything* is perfect really.

Unfortunately those aren't the roads that I drive on, where drivers *are* actually fallible, so therefore I *do* have to take allowance of that and moderate my own actions to take account of that.

There's no point in getting your knickers in a twist over that particular bus driver's minor infraction, when you have plenty of time to take avoiding action yourself. Just deal with it and ride on. Share the fucking road and stop being a cycling tosser who thinks you own the road and no other road user should *ever* cause you to apply your brakes.

What a resoundingly stupid comment.

The point, that you clearly seem to be missing, is the overtake was unsafe, it should never have been made in the first instance.

By your logic you wouldn't mind at all if you got carved up on every round about or had the front of your car clipped by a driver making a "small infraction", maybe you wouldn't mind if your children got run over by a motorist that was driving a little bit too fast and couldn't stop, I guess you'd just "deal with it"?

Get your head out your arse.

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FluffyKittenofT... replied to Neil753 | 10 years ago
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Neil753 wrote:

but she's being confronted with an aggressive cyclist who she's apparently seen nearly killing some old guy,

And your evidence for this is...what, exactly?

Personally, in the absence of any other evidence, it sounds to me like the usual collective blame rubbish that too many motorists love so much. The guy could, with the same logic, shout back "what about the nearly 2000 people you killed last year!".

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FluffyKittenofT... | 10 years ago
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I can only say I think both Joeinpoole's novel idea for a new highway code rule ("once your bumper is 1cm ahead of that of the vehicle you are overtaking you are entitled to sideswipe them off the road and its their fault for not screeching to a halt fast enough") and Neil753's comments are entirely mistaken.

I do, though, feel oddly amused at the mildness of the bus-driver's choice of epiphet. Not the greatest driver ever, but doesn't sound like vulgarity comes naturally to her. White van man would have used a stronger term, I reckon.

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Chuck replied to Neil753 | 10 years ago
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Neil753 wrote:

you force a bus to come to an emergency stop in a postion that could present a hazard to other road users.

This seems to be placing all the blame for the consequence of a crap overtake on the cyclist, not the driver, and it sounds dangerously close to 'might is right'.

If a similar overtake/pull in manoeuvre were performed with two cars/trucks/buses whatever I doubt many people would argue that the 'overtakee' had 'forced' the overtaker into an emergency stop.

That said, while being unwilling to be bullied out of the way is not necessarily a bad thing, you do need to know when to let it go.

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gadgetmind | 10 years ago
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Something tells me that there are a fair few people here who'll also say that this close pass by a bus was because I failed to do an emergency stop as soon as they got 1cm in front of me.

https://www.youtube.com/watch?v=0HVwib1HWpk

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Yorkshie Whippet replied to Neil753 | 10 years ago
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Headline news,

And today, another bus driver was pulled dead from underneath a road bike after a cyclist in overtook the bus. Witnesses claim the bus was going too quickly for the cyclist to keep on so the cyclist ran the bus down whilst turning left. The driver family say he was a "lovely person, loved by everyone and will be much missed." Both police and bus companies say that the senseless killings for just a few seconds must stop.

In another part of the country, a car driver was killed in a hit and run involving a time trial bike. The time trail bike failled to stop at the scene and was last seen heading towards Wigan. This was in the same spot where Sir Bradley Wiggins pulled out of a garage forecourt on his road bike and ran over a Porsche. The Porsche driver still suffers from those injuries. Police are appealling for any witnesses. Traces of sky blue and black lycra were found at the scene. But they will not say if the two incidents are linked.

Meanwhile on the M25, there was a 15 bicycle pile up after one was seen swerving as it's rear tyre blew out. The road was closed for several hours as the ambulance trykes had difficulty reaching the scene and carbon fibre had to be cleared away. No serious injuries were reported but a cyclist was seen screaming about the smashed BMW that was on the back of his bike. Another was seen sobbing into his Rapha water bottle which had lost it's bottom. Footage of the crash, taken by cyclists on the opposite side slowing down to have look, is all over You Tube. Police say this dangerous a repeat the request that cyclists don't slow down if they are on the other side of such busy roads. Also anyone seen using a mobile phone whilst cycling will be dealt with.

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700c | 10 years ago
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I'm coming round to the idea of helmet cams on bikes, and in some situations, posting on youtube if the behavior is particularly dangerous or illegal

But stuff like this ('she called me a knob after i caught her up to have a go at her when she passed me too close for my liking'!) just brings it into disrepute I feel and compromises legitimate, serious safety concerns. 'We' (cyclists) will just be seen as whinging, antagonistic & uncompromising - especially if you read some of the comments on here - as Neil753 has also observed.

The pass wasn't particularly close, it's a busy urban environment where you're likely to have to start/ stop all the time. Even cyclists have to do this! So I don't think this was anything to get exercised about. If you reckon that's close and are so outraged, I really would not recommend cycling in a town or city. Ever!

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mrcheerful replied to Cyclist | 3 years ago
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Rule 168. Being overtaken. If a driver is trying to overtake you, maintain a steady course and speed, slowing down if necessary to let the vehicle pass. Never obstruct drivers who wish to pass.

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Hirsute replied to mrcheerful | 3 years ago
1 like

How on earth did you find this item?

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wtjs replied to Cyclist | 3 years ago
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the apologies mean nothing if it's not from the individual that caused the problem

Correct. The driver would just say "I didn't apologise because there was nothing to apologise for", there would be no record and if someone else complained about the same driver it's likely the company would protect the driver by deliberately not linking the 2 incidents.

I'm as militant on close-passing as anyone here, and considerably more diligent than most in trying to reform the b*****d police. However, I wouldn't have bothered to submit this video because it was a slow pass.

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