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Company statement puts a timescale on hydro brake replacement strategy

SRAM have issued a statement today outlining the options open to cyclists affected by the recall of Road Hydraulic Brakes.

The statement essentially reiterates information given by SRAM President Stan Day in a recent video and adds a timescale.

All users are entitled to a mechanical brake system almost immediately. This system will be installed by their dealer.

Users can choose to keep the mechanical system, in which case they’re entitled to a cash reimbursement of €150, or go for a 2015 hydraulic system when it becomes available in the second half of April.

Here’s that statement in full:

Dear Cyclist with recalled SRAM Road Hydraulic Brakes:

We want to update you on the progress of our Road Hydraulic Brake Recall. As we have previously announced, we are offering you a mechanical brake system installed at our cost at your favorite dealer. These systems are being delivered into the market beginning this week. Please contact your dealer so that they can get the proper parts on order, and they can schedule your replacement.

In addition to a mechanical brake system, we are offering you the choice to upgrade to our new Model Year 15 hydraulic system, or if you want to keep the mechanical system, we will provide cash reimbursement of US$200 or €150. Please note, our new Model Year 15 hydraulic brakes will be available starting in the second half of April. We hope that you will choose to upgrade and experience the benefits of a great hydraulic braking system.

The recall process starts with contacting your dealer who will initiate the replacement and tracking process. Once this has been initiated, SRAM will send an email to you confirming your contact information and replacement logistics. SRAM will reimburse the dealer directly for installation cost.

Thanks for your patience and support, and we apologize for this problem.
SRAM

Mat has worked for loads of bike magazines over the past 20 years, and been editor of 220 Triathlon and Cycling Plus. He's been road.cc technical editor for seven years, testing bikes, fettling the latest kit, and trying out the most up-to-the-minute clothing. We send him off around the world to get all the news from launches and shows too. He has won his category in Ironman UK 70.3 and finished on the podium in both marathons he has run. Mat is a Cambridge graduate who did a post-grad in magazine journalism, and he is a past winner of the Cycling Media Award for Specialist Online Writer.

4 comments

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Guyz2010 [304 posts] 3 years ago
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Seems fair. Not sure from personal experience on the cost implications as to whether one would financially lose out.

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zzgavin [193 posts] 3 years ago
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My TRP spyre replacement disk brakes shipped back to me today, so slightly faster turn around for those, still been 3-4 weeks in the middle of the 'cross season =(

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853rider [18 posts] 3 years ago
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Why on earth would they want the mechanical levers and brakes back?

On the 20th December as part of the replacement plan SRAM said:

Through the customer’s chosen Dealer, SRAM will provide a mechanical brake system to replace the customer’s hydraulic rim or disc brakes.
SRAM also will provide to the customer an option of either receiving the new hydraulic braking system when the redesign is complete, or a cheque/check for EUR 150.
SRAM will provide a fair labor cost cash reimbursement to the Dealer for all installs.

http://sramroadhydraulicbrakerecall.com/sram-road-hydraulic-brake-recall...

No mention of returning what will be well used replacements to them, after all they will only be thrown in the bin.

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jarredscycling [456 posts] 3 years ago
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Quicker than I would have assumed SRAM would get out replacements