mavic hub destroyed?

by blablablacksheep20   April 20, 2013  

So here's story.
Riding my Canyon cf slx around a TT race route that I'm planing on doing very soon..

Going up hill and struggling a lot, so I stop at top to see what's going on.

I notice that my spoke has broken but upon further inspection, its broke away from hub and thus no chance of repairing it as hub now chipped off.

I initially thought maybe I went over pop hole but I would of surly noticed this, so now think its a wheel failure.

How can I go about warranty claim? Do I do it through Canyon? advice please

3 user comments

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Yes, if you bought the wheel as part of a complete bike package from Canyon they would be your first port of call for a warranty claim - they will in turn have a claim against the wheel manufacturer. Canyon have a UK presence and one of their jobs will be to deal with UK warranty issues.

Tony Farrelly's picture

posted by Tony Farrelly [4143 posts]
20th April 2013 - 22:08

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Hi, thanks Trevor for response I'm actually atm trying to contact yourselfs but lines are busy.

If need be I'll email instead.
Speaking to other cyclists they all were shocked when I told them as mavic elites have such a high standing.

Just a shame I'm going to miss my TT race .

posted by blablablacksheep20 [49 posts]
22nd April 2013 - 10:36

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tony_farrelly wrote:
Yes, if you bought the wheel as part of a complete bike package from Canyon they would be your first port of call for a warranty claim - they will in turn have a claim against the wheel manufacturer. Canyon have a UK presence and one of their jobs will be to deal with UK warranty issues.

Yep, spot on Tony. Thanks.

Blahblahblaksheep, we're gutted to hear you have had a wheel failure on your first ride. I can assure you that every wheel is thoroughly checked and trued in our factory in Koblenz Germany, (here's a workstation http://instagram.com/p/VWdWZghfFd/).

Please call us at the Canyon UK office in Kingston between 10 and 5 on +44 (0) 208 5496001 or email to uk@canyon.com.

We will do our upmost to get this sorted for you asap so you can get riding again.

Looking forward to hearing from you.

With kind regards,
Trevor @ Canyon

posted by Canyon UK [6 posts]
22nd April 2013 - 10:44

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