I bought a lovely 100% merino jersey from a reputable online dealer and have shrunk it.
I am now in email tennis with the supplier over the provided care instructions.
Their website says handwash only and they state that it has been tested in a machine wash at 30C. A bit confusing.
The care label, however, states machine wash at 30C on a synthetic cycle.
I have asked for a full refund and they have only offered as a goodwill gesture £20 which is just over half the cost.
They seem very stubborn and I am not too sure on my rights considering the conflicting information they provide.
Can anybody advise me please?