Water meter bill

by londonplayer   January 6, 2013  

My Mum's water bill says she has used 40% more water - 32 cubic metres versus 23 - in the second half of 2012. She lives alone and has only had occasional visitors. Can a water bill really fluctuate so much? I've looked it up online and the only possible suggestion is a leak. My gut instinct is that there is no leak. Anyone had previous experience of this? Any water engineers here? Thinking

I checked the meter outside briefly and the "red hand" was not spinning when I looked.

7 user comments

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I had a leak problem, and kept receiving demands for £640-odd. I argued the toss a few times on the phone, and eventually a new bill arrived for £140. Water is a basic human right so they can't cut you off, they just wrote off £500 of it. She just needs to refuse to pay it a few times and they'll get bored. Good luck.

In theory, there is no difference between theory and practice, but in practice...

posted by notfastenough [3722 posts]
6th January 2013 - 21:12


Speak to the Water company, given the increase I'd be asking for an inspector to visit to check the meter reading and for leaks.

posted by Wookster [59 posts]
7th January 2013 - 8:28


I used to work with the water industry and notfastenough is right in saying that they can't cut your mum off, but that doesn't mean they can't chase her for the money, or pass on the debt to collection agencies - probably not worth the stress (plus, unpaid bills have to be paid by someone - unpaid bills just mean everyone else's bills go up...).

If it's a leak on the property (as it would be if it's showing on the meter) the homeowner is usually liable.

Best bet is to get on to customer service though, and if that doesn't work try CCWater - they have a government remit to represent water customers' rights: http://ccwater.custhelp.com/app/answers/detail/a_id/226

posted by chris75018 [101 posts]
7th January 2013 - 9:54


To be fair I lived in a flat at the time, and the meters were in a cupboard at the end of the hall, but that left 20-odd ft of pipe that wasn't on my property.

In theory, there is no difference between theory and practice, but in practice...

posted by notfastenough [3722 posts]
7th January 2013 - 10:40


Thanks very much for all the replies and advice.

Curiously, the bill isn't actually that much more than usual. We're going to contact Thames Water and see what they come back with.

Thanks again!

posted by londonplayer [671 posts]
7th January 2013 - 15:53


Has she got a drink problem? Big Grin

posted by Bobbys boys [81 posts]
7th January 2013 - 20:35


No - but I have Big Grin

posted by londonplayer [671 posts]
7th January 2013 - 21:22