Disinterested sales staff & poor service
Went to spend some serious money on new pair of shoes.
Thanks to the shit-tastic staff at both Evans and Cycle Surgery I'll be buying them online at either Wiggle or CRC.
Traditional complain that they are being undercut by online stores but they've clearly missed the point. I'll buy online sometimes as it's convenient, but I'll generally go to a shop and happily pay a bit extra for good service and advice.
If people are going to hire surly, disinterested staff I'll get my advice on the forum and spend my cash online where the overall experience is happier.