I ordered a set of Fast Farward F4R wheels from Wiggle in March. 12 easy, interest free payments.
The wheels arrived and I swiftly installed them on to my summer bike and waited for some decent weather.
Upon returning from a ride last week, I discovered that the rear wheel had a crack/fold in the carbon, close to one of the spoke holes. Not ideal. Arranged a return with Wiggle and waited for them to contact me.
Received an email this morning stating that they now want to send the wheels back to their supplier for warranty inspection. The quote from their email is "We will contact you as soon as we have heard back from the supplier but please be aware that it can take up to 30 days to hear back and with international suppliers it can take longer."
So I'm now left paying for goods that I can't use, for 30 days or longer? This seems to leave a bitter taste if I'm honest. Any advice on what I can/could/should do would be greatly appreciated.
As a side note, I am well within the recommended weight use for the wheels, and they have 500 miles of good weather use on them at the most.
Link to damage on the rear wheel below -