Home

01.06.17.

 

In conclusion to my original post - PayPal has now fully refunded the cost of my purchase. I have to say they were pretty good. 

After many emails back and forth between myself and the seller, it became clear that I could potentially loose my money.  The reason why PayPal refunded my money was because despite repeated attempts to make contact the seller never responded to their emails. 

My experience has taught me to try to resolve whatever issues you have with the seller, but if the situation becomes seemingly shadey, use the intermediary i.e. Your Credit card company or PayPal .  Interestingly, in the time it took PayPal to investigate and refund my money, my credit card company still haven't even made first contact!!!! 

You want protection on you purchases/sales PayPal all the way!! 

Thanks for all the comments. 

 

 

 

To all you roadies out there. Just to let you know, there is a company called Yeoleo Sports, who purports to built excellent carbon road wheels. 

They are a sham and a fraudulent operation. I paid £691 plus import duties, plus additional cost for specific tubeless tyres, sealant, tape, and valves. Then when they eventually arrived they needed to be trued and dished as they were not functional. Then I had to have the tires put on by my bike mechanic, and after 8 layers of rim tape and electrical tape the tyres mounted the rims. 

I rode them twice, under 100km, after the second ride I heard a rubbing sound, stopped to check, and found the wheels to be out of true, again. Which by that point had rubbed a significant amount of rubber from the tyre, and carbon from my frame. I had also noticed that they were pulsing under braking even when braking fairly lightly. On inspection i found the brake tracks were rutted and look to be delaminating. Needless to say, whilst descending a long straight road a road bike can achieve very high speeds, and on this ride I hit 51.2 mph, had the brake tracks/rims failed completely I would not be writing this now. 

I'm am an enthusiast and addict of road riding, and researched this company, and searched forums, YouTube etc for positive and negative feedback for Yeoleo Sports, it's all positive............. In my experience, it's everything but positive!! The text that follows is a direct response from Yeoleo Sports linked PayPal email  and it's verbatim :

 

"totally it is a liar, yoeleo sports company is bankrupt, what jasmine did is to eat your money.

so GOD  bless you.

 

by the way,  you are asshole"

 

please conatct me if you want the video of the wheels, if you are still considering buying them. Please tell all your friend and club members to avoid too!! 

Update - I am at last communicating with Jasmine, who has confirmed that the very odd response I received from Yeoleo's PayPal account was a hacked response. She is working with me as best she can, and seems completely and sincerely apologetic for the failure of their product. Which seems in line with all of their positive feedback from other buyers and users of their products. We are working together to come to a reasonable resolution. 

Had Jasmine responded to me before the hacked email, we could have come to a better conclusion, however it was outside her control. 

I will update this post as to when there is a suitable settlement agreed. 

 

As as far as it goes, I would say that my experience seems be an isolated incident, from a company with a pretty strong following. 

 

 

 

 

 

 

 

42 comments

Avatar
ped [287 posts] 6 months ago
3 likes

Sounds bad. 

Curious to know why you spent not an inconsiderable amount of money on these rather than something costing similar from more a household name? What wheels would they have been the equivilent of had they been legit?

I've often considered taking a punt on cheap imports. Never a £700 punt, mind.

Avatar
Django [25 posts] 6 months ago
0 likes

The wheels were tubeless ready, full carbon rims, u shaped 50mm aero wheels. They are supposed to have cx X-ray Sapim spokes, DT Swiss 350 straight pull. For that sort of build everything else I reaserached was £1500-£2000. And even the main big named brands are not without fault. Check out all of the YouTube positive feedback, this company appears to be completely credible and legitimate. 

 

I have had mavic wheels with issues and when I've tried to have issues sorted out through warranty they've always wriggled out of it. 

This is a sobering lesson for me. I have bought directly from Chinese suppliers before, but high spec electrical goods, and they have been incredible value, service and manner. 

Thanks for you question though, hope that answers its. Cheers jason 

Avatar
drosco [415 posts] 6 months ago
1 like

That's awful. I got some from Yishun the other day and they were excellent. Like you, I spent my time researching them, so I hoped it was to a certain extent risk free.

Avatar
Django [25 posts] 6 months ago
0 likes

Good luck to you, and I mean that sincerely.  We are all dependant upon manufacturers/ builders being exactly what they claim to be, and make no mistake, we are betting our lives on it! It took me many weeks to make the final decision, and lots of communications with Yeoleo Sports, and other people that have bought wheels from them. So I feel completely baffled by such a large scale operation being less than legitimate. 

Sad really, considering the most amazing products and manufacturering comes out of China, I'm certainly put off buying direct from China. So far there has been very little response to my emails, however at this stage I would not accept anything other than complete and full reimbursement plus costs. I know I'm delusional if I think I will see anything from them - other than to call me an asshole!!  

Cheers 

j

Avatar
CXR94Di2 [1856 posts] 6 months ago
2 likes

Sorry to hear you terrible experience. I remember giving you a comment about my experience. My wheels albeit were very slow with delivery, tbey are perfect and have been performing fine. Mine are disc brake versions

Avatar
Django [25 posts] 6 months ago
0 likes

Hiya mate, it's totally fine mate. Each case is individual. Your comments on your experience were completely taken in the best possible way. I asked people to comment and you did. I have absolutely zero reason to blame you. Thanks so much for your feedback. And I wish you all the best. And hope you have many years of trouble free and safe riding 

Jason 

Avatar
CXR94Di2 [1856 posts] 6 months ago
1 like

I don't see why you won't get a refund if paid via PayPal

Avatar
Django [25 posts] 6 months ago
0 likes

I paid via PayPal and credit card, two layers of protection. So I'm hoping there will be a positive end to this sorry story. 

Thanks again for being a decent person. And even with this experience,  I must try to  assume people are generally good natured, until proven otherwise. Sometimes even when  you do all you can to ensure what you buy is safe and legitimate there are individuals/ companies that sell us things that could potentially kill us. I realise it sounds very dramatic, however  riding a road bike you are aware of what it means if a piece of kit fails. 

 

Be safe. 

Cheers 

Jason

Avatar
drjohn [45 posts] 6 months ago
1 like

You would hope that PayPal will refund the money but you don't have "two layers" of protection. 

Unfortunately the PayPal cover is more discretionary than the statutory protection the credit card provider gives you. Check out the money saving expert article on it.

 

Avatar
Django [25 posts] 6 months ago
0 likes

Cheers guys. The way I looked at it was - Carbon is mass produced mainly in Taiwan and China. Find a company with a very good credible reputation, with great feedback, and presence on forums, YouTube etc, Yeoleo Sports are/ have UCI approval, which now seems completely irrelevant. 

The idea of spending £200 on wheels seemed more mad to me than what I spent, in that you get what you pay for, and with that in mind I did not want to risk my life on something i knowingly bought and skimped on. What I thought I was buying was high end tried and tested wheels, what I have is not. 

 

Still, please pass on my experience to all your friends and fellow riders - mountain bike and roadies alike. DO NOT BUY FROM YEOLEO SPORTS!!!!! If you already have their wheels or anything else, take care, and do not expect anything in the way of help if anything goes wrong. 

Thanks for your comments fellas

    Cheers 

 

jason 

Avatar
BehindTheBikesheds [962 posts] 6 months ago
3 likes

I bought a new pair of branded wheels from a private seller in uk via ebay.. described as bought for a stage race in the US everything looked pukka.

Upon delivery the tubular rims looked weird, basalt braking surface non-existant, drilled holes for valves shokingly sloppy/uneven and then i noticedd

Asked FSA if they were fakes or not (showed pics of bar codes too) and they responded not made us. was goingg to report to police/trading stds but thought with official confirmation from the supposed makers saying they were fakes, paypl would refund no probs.

seller wouldn't pay return fee saying i was ripping him off despite screen grab of quote, the fucking gaul! i told them i was doing them a favour returning counterfeit goods.

after much aggro and time I forced their hand to arrange a uplift or I'd go to police. i also threarened Paypal with legal action, got my money back but what a fucking bind.

Avatar
Django [25 posts] 6 months ago
0 likes

Man, I feel your pain. It's a real shame. I mentioned I bought electrical goods from China before, and it was far more money than I spent on the wheels. What I received was perfect. 

 

To all of you reading these posts please check out Yeoleo Sports., Ltd.  that's not a typo btw it's their name with the full stop and comma. They seem to be a very professional and believable legitimate company. They are not some chancers on eBay or aliexpress, it's the whole shebang !!

 

I have also conatced the UCI as I believe they have some  obligation to at least remove this sham operation for their list of approved manufacturers!!

 

im glad you got your money back too. Just glad you weren't hurt. 

 

Avatar
Tommytrucker [67 posts] 6 months ago
0 likes

DinosaurJR

Holy fuck balls.

That a quote from Robin in an after the watershed Batman? ;0)

Avatar
ped [287 posts] 6 months ago
1 like

@Django, keep us posted on how you get on with PayPal and credit card company. It'd be useful to know what protection consumers have when purchasing goods from afar.

Tangently related, Carlton Reid's articles on 'fakes' are worth a read if you've not seen them before. PDF:  Faking It: Inside the shady world of counterfeit bikes and parts

Avatar
Django [25 posts] 6 months ago
0 likes

Thanks mate I'll definitely check that link out. And I'll let you know what happens. Here's hoping......  

j

Avatar
matthewn5 [1080 posts] 6 months ago
1 like

Surprised actually, loads of positive comments about Yoleo on forums.

Avatar
Django [25 posts] 6 months ago
0 likes

Yes, even more surprising is that if they wanted to act fraudulently, they would have just not bothered sending any wheels at all. 

Never the less the situation is as thus - I'm alive and grateful. 

 

Avatar
hawkinspeter [1119 posts] 6 months ago
0 likes

That's a scary story. If I were you, I'd have complained as soon as it was obvious that the wheels weren't true. By using them, it implies that the company did deliver sufficient quality wheels (though obviously not), so I hope you don't have any difficulties with getting your money back.

It looks like the direct-Chinese companies have a huge range of quality - some are brilliant and some are just rubbish.

Avatar
Django [25 posts] 6 months ago
0 likes

hawkinspeter - hi, I did email them directly through the internal email option on their website, to which there was zero reply and sadly no paper trail. I also reminded them of this when emailed them again through the email address I used to order the wheels.  Although jasmine confirmed they have my emails, after I used their instant chat, from a different device, they have not responded. Except the email through their PayPal account that told me I've been swindled and I'm an asshole!!! 

I took the wheels to my bike tech who had to apply 8 layers of rim tape and electrical tape to the rim in order to inflate the tyres. As soon as he done this, I picked them up and put them on my bike, the issue was noticeable immediately, the wheel were then taken back and trued by him and dished, again at my cost.  I road them once on a short ride, then packed the bike, for a holiday. 

I came on holiday, started my ride After 30 minutes of riding the back tyre started to deflate.  I was fortunate that after half an hour of trying and failing to get any pressure into the tyres, another cyclist passed and offered me their pump, which then enabled me to carry on. I rode on for possibly 15 km climbing and descending, stoping now and then to reinflate the tyre as it was loosing pressure, though now because i was aware it was happening, I was able to monitor it to ensure I was maintaining safe pressure. After 15 km or so I heard a rubbing sound, when i stopped to investigate the wheel had lost its true, and was rubbing the tyre against the frame of my bike. By  now I was pretty much sick to the back teeth of these wheels, so started the journey back to where I'm staying. Before setting off, I attempted to realign the wheel and ensure that the wheel and QR where seated properly , opened my back brake calliper,  to ensure zero drag from the brakes. And set off, on the descents which are long and fast, the back rim felt as if it was flexing.   The Brakes on the back began to pulse. By this point I was under no illusion, the rim was not going to maintain its integrity, so I limped home, thankfully on the flat. 

Later, upon inspection i could see exposed rutted lines in the carbon basalt brake track, on both sides, and thought I may have managed to pick up some debris from the road, i checked the pads and they were clean. I know for sure I've had a lucky escape. Whether I'll ever see my money again, who knows, but sometimes you gotta be happy with being intact and in one piece. I've realised that even when you think you have protected your, by researching, thoroughly! I can get blindsided. It's seems so unlikely though, even now!! They have such a large presence and following.......... 

Maybe Liu Leo is right "I is asshole"! 

 

 

Avatar
hawkinspeter [1119 posts] 6 months ago
0 likes

Django - sounds like they've been a right bunch of assholes. If they don't respond in a timely fashion, then you shouldn't have much trouble getting your money back (though I'm not a lawyer).

I'm glad you found out how bad the wheels were before getting injured. In a similar fashion, I bought some really cheap integrated carbon fibre handlebars with stem from AliExpress. However, I didn't do any research and when they arrived, I spotted that the stem hole wasn't perfectly round which didn't fill me with confidence. I then tried to fit them and when I started to tighten up the bolts, a crack appeared after only 4nm of tension. At that point, I gave up and chased for my money back.

Avatar
Django [25 posts] 6 months ago
0 likes

Ped - thanks for the linked article. It was a very interesting read, and sadly symptomatic of why there is a boom in fake kit, bikes etc. 

However, this is not what I was buying. Yeoleo Sports., Ltd have a huge following, and supposedly produce/build their own wheels etc. I have zero interest in fakes or counterfeit wheels. I paid good money for high end wheels. Direct from a company purporting to build excellent wheels, with a large following of riders. 

Check out their site 

https://www.yoeleobike.com/road/wheels.html

 

cheers 

j

 

  

Avatar
Django [25 posts] 6 months ago
0 likes

hawkinspeter - you had a lucky escape. That's why I always research. Even then you can get burnt. It's the first time I've moved away from big brand names , except for small independent bike builders in the UK. 

Yes they are assholes, but perhaps I'm the bigger one for believing their marketing. 

 You win some, loose some. Live and learn .......... blah blah blah 

Avatar
hawkinspeter [1119 posts] 6 months ago
0 likes
Django wrote:

hawkinspeter - you had a lucky escape. That's why I always research. Even then you can get burnt. It's the first time I've moved away from big brand names , except for small independent bike builders in the UK. 

Yes they are assholes, but perhaps I'm the bigger one for believing their marketing. 

 You win some, loose some. Live and learn .......... blah blah blah 

They were only about £30 so I didn't bother with the research. When they arrived, I was suspicious as the wall thickness varied and didn't look very well made at all. I thought I might as well see what they look like and try them out as I'd probably get some creaking/cracking to warn me if they were about to fail, but they were too rubbish for that. Since then, I haven't bothered going for factory direct carbon - it's just too varied.

Avatar
Yorkshire wallet [1566 posts] 6 months ago
0 likes

Sorry, can't help but laugh at that email. At least with correspondence like that, you're pretty much guaranteed to get your money back through Paypal. 

Avatar
Django [25 posts] 6 months ago
1 like

I know, all I can see is Lesley Chow from the hangover in my minds eye!! It has caused no end of piss taking from my mates !! 

Avatar
Rapha Nadal [660 posts] 6 months ago
4 likes

Cyclist buys shit wheels and shit wheels turn out to be shit.

Story of the year.

Avatar
Django [25 posts] 6 months ago
1 like

Nice, valuable insight there. Thanks 

Avatar
Chris Hayes [174 posts] 6 months ago
2 likes

The Lesley Chow email killed me.  My sympathy, but I'm at a loss why you'd risk your hard-earned cash buying carbon equipment online from sellers you neither know or have recourse to.  GBP 700 gets you a pair of HED Ardennes with decent hubs from a reputable wheel builder.  Heavens, I only paid GBP 900 for Belgium+ with Chris King R45 hubs. If they don't work properly you can take them back. 

Avatar
s_lim [214 posts] 6 months ago
1 like

I love all these "but you can buy X from X, and it's way better" one-upmanship replies. So valuable.

Glad to hear you're getting sorted, and that it was a misunderstanding. To date, I've had nothing but good experiences with Chinese sellers, and they tend to be very helpful when you have issues. I bought a set of wheels recently, and they came without an axle-end (I may have lost that bit myself in the excitement to get the wheels on the bike). When I raised it with the vendor, Carbon Speed Cycle, they immediately offered to send me a replacement free of charge, as long as I paid the postage, which I was happy to do. It came in 5 days, which is lightening fast, considering it comes from China. 

Avatar
Rapha Nadal [660 posts] 6 months ago
2 likes

And what "valuable insight" were you after just out of interest?

Tubeless carbon wheels at that price, and direct from China, have bad news written all over them as you have, unfortunately, found out.  The company website isn't that great either and hardly smacks of a professional outfit

The UCI approval means that the wheel has been approved for competitive use and isn't necessarily the mark of a quality wheel.  http://www.uci.ch/mm/Document/News/Rulesandregulation/17/43/90/Listedesroueshomologu%C3%A9es-Listofapprovedwheels-ENG_English.pdf

I'd get a refund and buy some of the HED's noted above.  Rest assured, they'll last a lot longer!  Just a shame that you've had to find out about rubbish wheels this way.

Pages