A friend has had problems with a pair of their wheels - the Pacenti SL23 rims have split around a few of the spokes at the rear.
They were under warranty and Superstar offered to replace the rear but they didn't have the same rims, so it would be different to the front. They offered to replace the front under the crash replacement programme - my friend would just have to pay for the one rim.
Unfortunately, there was illness and a subsequent bereavement in the family, and the wheels were put to one side while this was being dealt with.
Now, Superstar aren't responding to him - he's sent several emails.
I'm aware there's a pages-long thread elsewhere about this company, but has anyone here had dealings with them recently?