- News
- Reviews
- Bikes
- Accessories
- Accessories - misc
- Computer mounts
- Bags
- Bar ends
- Bike bags & cases
- Bottle cages
- Bottles
- Cameras
- Car racks
- Child seats
- Computers
- Glasses
- GPS units
- Helmets
- Lights - front
- Lights - rear
- Lights - sets
- Locks
- Mirrors
- Mudguards
- Racks
- Pumps & CO2 inflators
- Puncture kits
- Reflectives
- Smart watches
- Stands and racks
- Trailers
- Clothing
- Components
- Bar tape & grips
- Bottom brackets
- Brake & gear cables
- Brake & STI levers
- Brake pads & spares
- Brakes
- Cassettes & freewheels
- Chains
- Chainsets & chainrings
- Derailleurs - front
- Derailleurs - rear
- Forks
- Gear levers & shifters
- Groupsets
- Handlebars & extensions
- Headsets
- Hubs
- Inner tubes
- Pedals
- Quick releases & skewers
- Saddles
- Seatposts
- Stems
- Wheels
- Tyres
- Health, fitness and nutrition
- Tools and workshop
- Miscellaneous
- Buyers Guides
- Features
- Forum
- Recommends
- Podcast
forum
Great After Sale - customer Care
SELLE ROYAL - Fiz-ik Saddles = Excellent Customer Care.
Well I'll explain : About two weeks ago, while out on a ride; my Fizik Antares Saddle cracked in the under support plastic, the saddle dipped in the centre and became soft. I contacted Fiz-ik UK. They passed my message to Selle-Royal Italy. I did not expect any response to my complaint; the saddle was a few years old (although in excellent condition) without any warranty,
a few days later I received an email from Selle-Royal requesting some photos of the damaged saddle; I emailed them two photos of the saddle. Yesterday I received an Email from Selle-Royal telling me that DHL would be delivering a new saddle.
I received the new saddle this morning; just 12, days from the day the saddle cracked on the under side.
What a grat result; and a massive thanks to Selle-Royal for their help and understanding.
A wonderful customer after sales care.
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.
Latest Forum Topics
Latest Comments
- ktache 2 hours 37 min ago
The small frame, the aggressive posture, lots of standover height.
- mctrials23 3 hours 32 min ago
As i've said before, the police should be sued for a lot of money when someone they have knowingly ignored has gone on to commit a serious crime....
- David9694 3 hours 40 min ago
'Bad parking' blocks firefighters multiple times on same emergency call-out...
- David9694 3 hours 44 min ago
Cambridgeshire boy, 13, crashes Audi into garden wall after taking it from home...
- Adam Sutton 4 hours 30 min ago
Good stuff. Now do it on cycleway C9 through Hammersmith to Chiswick.
- mark1a 4 hours 39 min ago
It's technically allowed but it's not known as "London's Orbital Car Park" for nothing.
- Dogless 5 hours 47 min ago
You're defending bombing hospitals and refugee camps and starving children.
- mattw 8 hours 27 min ago
Used car salesman is a complete attention-seeking plank....
- tubasti 8 hours 44 min ago
I don't know if they're any better, but they's certainly become more boring.
- FionaJJ 9 hours 10 min ago
At risk of being cynical, and stereotyping the police, it's so they don't have to leave the comfort of their panda cars and pursue on foot when...
Add new comment
4 comments
HOPE- sent back my dead R4 light head unit on Friday, didn't seem like a dead wire, over 3 years old, I had already shortened the lead before, they said they would inspect and quote, fair enough, cheekily chucked an old dead 4 cell battery too, definitely dead wire.
Got a UPS parcel this morning, both items, both with brand new cables. Got to love Hope.
I have had similar good experiences with Fizik when my saddle rails break although I had to post my saddles to Italy (they even said I could use their DHL account but I just posted them) and they repair it and send it back within a week or so.. I have done it 3 times over the years. I didn't even bother e-mailing them last time it happened, I just posted the saddle to Italy with a note and it came back fixed. No rail breakages for a long time now.
Like
Nice to read stories of good customer care on here for once! We're all (well I certainly am) of saying nothing when things are good, and only making a point of when things are bad.