Anyone ordered from RaceView Cycles in Co. Antrim ?

Somebody looks like a shill in this thread.

Wondering what to do here. Bit of a long story but I'll cut it as short as possible. I ordered an eTap gruppo from RaceViewCycles at the end of December 2016. At the time they seemed to be the only place that had it in stock and with a discount. I emailed them in the first week of January asking for an approximate dispatch date and received no reply. 

Initially I thought they were simply closed, then busy catching up after the holiday period.  On the 12th January I started to worry and tried calling several times, with the line seeming to be dead. I emailed in again, only this time I immediately received the following reply:

12/01/2017

Friend,

The Convention is quickly approaching, and you will have yours. 

Thanks to people like you,

Dave

At first I wasn't sure if it was meant for me, so I shot back asking 'Dave' at RaceView if he had any information about my eTap order. Again no reply. On the 18th I asked my bank, HSBC, to chargeback the debit card transaction. They said I had to exhaust all options with RaceView first then get back to them. 

On the 19th, I spammed called them, literally spam called, first thing in the morning, and again at lunchtime. I have nearly 40 calls to them on that day. Sometimes the line seemed dead. Other times it was as if it had been picked up but... just deadly silent. Occassional 'ticking' in the background. Started creeping me out. 

I emailed again that evening, with a pretty irate email saying that I was charging back my order with the bank if I didn't hear back from him by lunchtime the following day.

When I woke up that morning there was another email, sent at 3.31am

20/01/2017

Friend,

It is done in your name.

Track it and be well.

Jamie

This time I thought they're saying that the order has been dispatched, and that it has tracking. So I went to their website to see it was available in some sort of online account, as I wasn't hoping to get another reply by email. Of course, that wasn't fruitful. Had a bit of a family crisis that day and that had my attention for weeks. Out of the blue however last Saturday (18th Feb) a box from RaceView arrived at my door, by Parcelforce. 

eTap had arrived. Who can be angry on a day like that. Box felt light. Excellent, this gruppo must be incredible. Looking forward to getting this on the frameset.

Then it sank in. The box was actually, ridiculously light.

I'm in a real spot now. The bank says that RaceView have given them tracking and that I need to file a complaint with the carrier. Until that has exhausted, they can't chargeback the transaction. Really at my wit's end with this freakshow. 

This thread. It's the gift that keeps on giving.

Man, you guys had some weird experiences with this seller. Peeked back into this thread today since I had just ridden the fork I ordered for the first time and was really impressed with it. I definitely won't be ordering anything else from them. Empty boxes - that's rich. Hope you all get your money refunded. Good luck.

Fuck I thought I was the only one who got an empty box!  FYI, you can shout and scream, you WILL NOT get your money back.  Bastards robbed me of over £600!

For all you guys who have have been pissed about by race view cycles firstly you have my sympathy.  Secondly, reading all the comments on this thread prompted me to do a bit of digging .  I also had a bad experience and have been pissed about with no order,  noone answereing phones, returning my emails etc.   But I won't bore you with that. i found a way to contact them, seeing as they don't answer their phones anymore.    So here's what I did.

Race view cycles (formally shiny bikes) is part of race view equestrian.  There is no record of race view cycles company information on companies house or anywhere else that I can find. (If anyone else can find it, feel free to correct me on this)  And on their website it says raceview equestrian trading as race view cycles.

So raceview equestrian would be the people to call if raceview cycles aren't answering you..right?

so raceview equestrian was run by this guy Fraser Wilson's wife, Dawn Wilson.  This is all pretty common knowledge right?  

Now it seems Raceview equestrian are hiding from their phone calls and emails too...wonder why that would be?  All sounds pretty dodgy to me?

However when I looked up the company information, suddenly she has resigned as director???  Now we have a new guy as director..his name is a Mr Darren Crawford, who incidently, was a director previously, then resigned, now since March 2017 is suddenly a director again??? Strange eh?  

  I read through the bits of info on this guy darren and it turns out he is a photographer, for the Ballymena Guardian!  So, if you can't get them to answer your calls or emails, give the Ballymena Guardian a call on 028 2564 1221 and ask for Mr Crawford, I'm sure he would be delighted to help!

Here's the link with the information in it. https://beta.companieshouse.gov.uk/company/NI631676/filing-history

Good luck guys and gals 

Just because I'm terminally curious: I looked up the domain registrars for shinybikes.com and raceviewcycles.com.

Domain Name: RACEVIEWCYCLES.COM
Registry Domain ID: 1961379673_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.enom.com
Registrar URL: www.enom.com
Updated Date: 2016-07-20T01:20:58.00Z
Creation Date: 2015-09-18T11:35:00.00Z
Registrar Registration Expiration Date: 2017-09-18T11:35:00.00Z
Registrar: ENOM, INC.
Registrar IANA ID: 48
Domain Status: clientTransferProhibited https://www.icann.org/epp#clientTransferProhibited
Registry Registrant ID: 
Registrant Name: DAWN WILSON
Registrant Organization: 
Registrant Street: 6 ESKYLANE ROAD
Registrant City: ANTRIM
Registrant State/Province: ANTRIM
Registrant Postal Code: BT41 2LL
Registrant Country: GB
Registrant Phone: +44.07810873660
Registrant Phone Ext: 
Registrant Fax: 
Registrant Fax Ext:
Registrant Email: 

Domain Name: SHINYBIKES.COM
Registry Domain ID: 417403879_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.meshdigital.com
Registrar URL: http://www.domainbox.com
Updated Date: 2015-06-10T00:00:00Z
Creation Date: 2006-04-19T00:00:00Z
Registrar Registration Expiration Date: 2017-04-19T00:00:00Z
Registrar: WEBFUSION LIMITED
Registrar IANA ID: 1515
Registrar Abuse Contact Email: 
Registrar Abuse Contact Phone: +1.8779770099
Reseller: 123Reg/Webfusion
Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registry Registrant ID: 
Registrant Name: Fraser Wilson
Registrant Organization: Shiny Bikes Ltd
Registrant Street: 6 Eskylane Road
Registrant City: Antrim
Registrant State/Province: 
Registrant Postal Code: BT41 2LL
Registrant Country: GB
Registrant Phone: +44.2825898707
Registrant Phone Ext: 
Registrant Fax Ext: 
Registrant Email: 

So, two legally different companies at the same address.  Nothing to see here, I'm sure they're both perfectly above board.

Psst. enigma, sarcasm detector needs calibrated 

Name: Yankee John

Posts: 1

I know some people have had bad experiences, but I ordered a box of fresh air from Race View cycles - the price was good and it arrived within a week. Just thought I would register to let you folks know they're not all bad.

Not sure what they are like for frames and groupsets but for fresh air I recommend them highly.

I found this thread after I placed my order with Race View Cycles, and I got somewhat paranoid. So I thought I'd share my experience here. 

1. I ordered a Columbus carbon fork on April 5, 2017. The ordered was succsessfully processed and I got an update a few weeks later. 
2. April 12, 2017 I got a tracking number via Parcleforce. 
3. April 20, 2017 I received my package in Seattle, WA.

Overall, pretty quick from the UK to the USA. But I did have problems:

First, the packaging was a joke: the carbon fork was wrapped in thin bubble wrap and no structural protection. I was expecting a long slender cardboard box. When I recieved the package the headtube was poking out of the package. Pretty easy to imagine this fork suffering from impact damage. It appears to be OK (and carbon forks are remarkably strong), but why would any merchant take the risk? 

Second, they screwed up my address and forgot to type it out correctly. The package could have gone missing, but luckily the USPS can look up addresses by name + zipcode. I double checked my order and indeed Race View had made the typo.

Lastly, the fork I recieved was not the fork I ordered. Still a Columbus 3k tapered one, just not the one pictured. I ordered a clear gloss 3k fork with red graphics but I recieved a matt black one with white graphics. It's not the end of the world, but it's not what I expected. It's still a great looking fork, and it fits perfectly into my frame. 

The price of the fork was unbeatable - I'll give Race View that. They have the best prices and I think I saved well over $100 by taking a risk with them. Overall, I would think twice about shopping here again because I'd be afraid of a missing package or simply getting something damaged. Oh, and I emailed them my concerns but a week later I have not recieved a response.

I would be happy to shop with them again if they pledged to reform their process. 

Anyone taking a chance on raceview cycles cos they are cheap pray to the Lord God Almighty that it isn't faulty! I've just spent the last 2 months doing the weirdest refund system known to man, but i did get my refund .... in the end!  Truely don't waste your time.

Did anyone else get another person's tracking number?

Phew! 

I would hereby like to take the opportunity to thank you all for saving me the same frustration/anger/despair most have reported in dealing with these lot.  I was just about to place the order for an athena triple RD (as it's the only place I could find one in silver) but thought it best to Google beforehand.  Regardless to say my search for the holy grail will now continue having dodged this particular pothole, having already had a near miss with Aderto Cycles where I was fortunate enough to use PayPal so got a swift refund.  It's a bloody minefield.

That said, some of the hilarious comments (in adversity no doubt) have been first class. Bravo 

I only ordered one item to try and they sent the wrong one!  Spent 6 weeks chasing them to try and get it sorted.  Gave up and raised a dispute with my credit card.  Avoid them.

I read the (mostly negative) comments shortly after placing an order with them for a Force 22 gruppo - several hundreds of Euros worth of parts, and was quite worried.

My experience, while not in the "excellent" category, was at least solidly acceptable.

I realized after reading about all the negative experiences that I hadn't gotten a shipping confirmation. I sent an email, got an apologetic reply the next day, and a shipping confirmation right after that. They use a company called Parcel Force, that I'd never heard of. Here in the US they ship to some central warehouse, and then it is passed on to the Post Office, and tracking disappears with the hand over. I left for 3 weeks in Europe after the package shipped, but before it even got to the US, and dreaded coming home to one of these boxes of "Irish air" that I've read about.

Got back yesterday. To my relief, the box wasn't empty, and everything I ordered was there. It's all new, though it looks like each component box was opened and re-taped. The boxes look a bit worse for wear, but all the parts are just fine.

I've had a number of very positive experiences with Wiggle and Chain Reaction Cycles in the UK (with their free shipping often much better prices than I can find in the US on the parts I'm looking for), and would recommend them over Race View, at least until they accumulate a bigger body of positive reviews.

SOS - HELP!  

What is the quickest way to know if your Campagnolo Record groupset is fake or legit?

I bought from Raceview and it came 4 weeks late, in a cheap ass envelope and NO box! 

Help!  worried now after reading all these reviews.

After thinking i got the bargain of the century things started to unravel very quickly........after 3weeks of nothing i started to panic, then if found this thread! Then i really started to panic!! 5weeks for my order to arrive and guess what, it was wrong! ffs!! after emails and phone calls going completely ignored i decided not my circus, not my monkey. Flogged the cassette on ebay and ordered through wiggle, if its too good to be true, it is!

Thank goodness for forums.I was just about to order a frame and forks from them.I will steer clear now. 

Looking for a Tifosi CK4 if anyone can recommend a dealer much appreciated.