I have a pair of Ksyrium Elite wheels exactly three years old with at most 2k miles on them. About a year ago the pawls went and now one flange has broken on ND rear where spoke end are supported/held.
I expect better. But LBS are refusing to accept any responsibility, all they are doing is deflecting responsibility to Mavic and hiding behind what Mavic may say regarding wear.
Problem is I have a charity ride on 17th August and need a wheel.
When I suggested they think creatively and they could make a cheap wheel the response was 'whos going to pay for it' and 'we don't stock campag' (even though I got the campy wheel from them obviously!).
I know where I stand legally i.e trader has responsibility for up to six years from date of purchase to supply goods fit for purpose etc. This responsibility is flexible I appreciate, but for a £500 set of wheels to fail twice in three years is not what I would call 'fit for purpose'.
First, anyone heard of this problem i.e. the spoke holding flange disintegrate?
Second, opinions about reasonable life expectancy of these wheels (price does come intop this)?
Third, anyone got a contact in Mavic?
I understand things go wrong and break, but the frustration here is the attitude of the shop.