Hi guys, anyone in Clapham area use TLCW? I've just discovered them and so far it's been a great experience. I'd had a couple of bad experiences with Evans in Clapham - They gave me my bike back from a service without the bars and wheel being straight and then they told me to bring my bike in for a service another time and then couldn't take it when I did because of space! So I looked online and found these guys.
Dropped my bike in yesterday evening. Got a puncture on the way about a 20 minute walk away, they closed in 15 minutes. I called them and they said they would wait for me. I jogged and got there on time, they looked my bike over, told me it didn't need a full service so would just do a basic (very honest!) and listened to my gripes and told me they would have a look at what they could do. They then gave me a courtesy bike so I didn't have to walk home and could still ride to work this morning. Anyway, they called me at 10:30am this morning to say it was ready... I dropped it in at 7pm last night. Impressive.
I'm picking it up tonight so will update this after a ride but thought I'd put it out there that so far, these guys seem good. It's that tricky situation between not wanting to tell anyone but also knowing that your LBS needs customers to keep going.