So I took my relatively new Planet X RT-58 back to Planet X after about 3/4 week of solid use for a free service because the steer tube was starting to make some worrying creaks. I was given it back after the half hour service with the cables having been tightened and the brakes having been poorly readjusted and told that the creaking was down to the fact that it looked like I had used a pressure washer to clean my bike and then used a poor quality lubricant on the steer tube. Now I had yet to even clean my bike never mind have the courage to take it apart to re-lubricate it.
So when the creaks started again recently I thought I'd use a trusted guy to service my bike (Cycle Pro Sheffield) instead of paying for a substandard service from Planet X. Last time I used this guy to service my old Planet X Nanolight he came back and told me that he had re-setup my SRAM Rival as Planet X never seem to be able to do it right. And true to form he's come back again this time having to readjust my front and rear mech for my Ultegra which has lead to the chain being the wrong size and the new lubricant that Planet X used was wrong after all anyway. He hasn't charged me any extra for this so I don't feel like he's trying to pull the wool over my eyes. I'm just a little upset about the fact that I've spent a significant amount of time and money on a new bike which has simply not been put together properly.
I was wondering is there a specific way in which Ultegra can be set up or is it a matter of preference? Is it worth going after Planet X for some compensation for having to shell out for some extra work to be done on a new bike in a very short amount of time!?
I'm not usually one to complain but just feeling somewhat aggrieved about this poor quality of service from their mechanics, the customer service has always been exquisite so this mechanical incompetence stands out all the more.