The front derailleur mech of my Scott CR1 has detached itself from the frame as shown on the attached photograph.
My questions are:
Does the (carbon) frame need to be replaced as an intial telephone call to the LBS I bought it from and visit to Evans has suggested?
Even though it is the derailleur, for the above reason it may be a frame issue. Does anyone have any useful experience of Scott's warranty? Intial indications from LBS and Evans are that Scott are very strict and unless you can show documented evidence that you have serviced the bike every year, they will not honour the warranty?
How much should I expect to pay to replace the frame (whole bike is £1800), new derailleur and refit components to new bike (assume alll done by LBS or say Evans)? I am trying to work out the economics of it.
I bought the bike, a scott cr1 team 105 triple, in July 2010 from LBS. For various reasons it has had modest use, hundreds of miles a year rather than thousands. I've been pleased with it (until now). I was riding along nicely yesterday when I noticed it had dropped into the small front ring. After a failed attempt to change up I stopped to inspect the problem. The plastic ring which forms part of the derailleur seems to have snapped and slipped further down the seat tube and the rest of the mech has detached a bit from the frame. There are no visible holes in the frame at the point of detachment. LBS's response has been disappointing so far, questioning whether I may have crashed it (I haven't ) or done heavy mileage and as they are no longer a Scott dealer, they have largely washed their hands of it. They have sent me off to a Scott dealer, the most convenient for me being Evans where it is booked in for them to take a look. The bike has been well maintained, just not formally serviced every year. I am aware of my statutory rights, so I may be back to the LBS if things don't work out.
Sorry this is wordy, Thanks in advance for any useful comments.