Customer Service - Bravo to...

by newtonk   June 19, 2014  

Just a quick shout out to Carradice after receiving some excellent service today...

I lost a spring from my saddlebag quick release system so sent an email asking if they sell replacements. Not even 1 minute later I received a response from Margaret at Carradice who is going to send me a new spring free of charge.

It doesn't get much better than that!

Also a quick mention for Stratton Cycles in Wandsworth - excellent service when I recently purchased a saddle, making sure fit/position were correct before I left the shop. Also, they do saddle loans, something which is invaluable; I know many people have had trouble finding a shop which provides this service. Excellent.

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It's always nice to hear which firms to bear in mind for the future. As someone who spends a lot of time dealing with customers problems and requests you don't often get a lot of nice feedback!

posted by Topcat [19 posts]
19th June 2014 - 22:12

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