I have bought an Focus Izalco team SL 4.0 at much expense just before Xmas for the new season as I have heard that stocking at focus is an issue. I have kept it inside all winter and early spring and finally have got to take it for a spin. The bike was going amazingly the first two rides, Saturday on its 3rd outing, all has gone to sh#t!
I took it up the dales to have a go on the tour route, having done some good climbs, 30 miles in on a good bit of smooth flat road whilst in the small ring changing from around 7th to 8th gear I felt the drive go like the chain had come off. After stopping and looking at what happened I could see the major problem. The derailleur had collapsed and wrapped round the cassette, damaging the frame, spokes/wheel, chain and cassette. Major!!! The frames a mess, but only on the inside.
Having walked 2 miles to get back into phone signal and getting rescued by my wife I phoned the shop who told me to bring it in. On arrival at the shop the owner was quite dismissive of the fact it had been component failure, however having seen the bike was immaculate on all areas that would have been knocked to cause a break they were much more helpful and have got onto the rep about this.
Today I heard back that the initial response is that it isn't under warranty. Things are being escalated but I'm more than concerned I'm going to end up with a legal battle and considerable cost.
I am 100% certain the bike hasn't been knocked, I've taken extreme care of my new pride and joy. I have read many articles relating to how this could have happened but nothing other than component failure fits the problem.
I need advice on who to escalate my complaint to, for example trading standards? I'm happy with the shop, but it's Focus who don't seem to care, they have my £2.5k.