cracked carbon frame warranty question

by cycleofaddiction   April 1, 2014  

The derailleur hanger snapped on my 6 month old Planet X Pro Carbon and now I've found a crack on the inside of the chainstay which definitely seems to be a crack as I can see & feel movement, all be it very small movement, and there is a change in tone when tapping along the stay. Can anyone advise me on where I stand on warranty with this kind of thing before I contact Planet X . Thanks for any help its appreciated.

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https://www.planetx.co.uk/help/warranty

Sounds like they'll call it crash damage, £250 for a new one.

You're best of just calling them up though, instead of hearing peoples differing stories on what happened when they did it.

glynr36's picture

posted by glynr36 [363 posts]
1st April 2014 - 22:36

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Thanks for your answer, was hoping there might be someone who has had the same problem ?

posted by cycleofaddiction [4 posts]
1st April 2014 - 23:07

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