Planet x- Great customer support
It always gets posted up when people have a problem, so I thought it was only fair that I take a minute to share my experience of their customer support.
Firstly this is not the first time I have had a good outcome, I would say there have been at least 3 occasions where I have had a quick positive response.
Anyway, the slightly truncated version is: I had a problem with a frame, but because I simply used the frame as an ornament for quite some time before I built it up I did not notice it was not right. It was so long that it was out of warranty.
So I contacted Brant and sent it in, and have dealt with a guy called Lee who has kept me up to date at each stage. Within a week I have a new frame ready to be sent, and BB bearings swapped out etc.
The thing is I think the outcome is fair and handled well and quickly, but I have had plenty of dealings with other companies where they try to wriggle out of it, so fair play to them and I will now have to buy another bike from them within the year as I like to reward good companies
I posted this on singletrack as well- I hope you dont mind but not everyone reads both forums