Castelli Crash repair?? rather than replace?

by bfslxo   February 24, 2014  

Folks,
Does anyone know if Castelli do a crash repair service, i know they do the replacement but as it's a pocket liner even the repalcement is still a few quid! I seem to remember reading somewhere on the forum about Castelli repairing someone elses item? I will be contatcing Castelli as well just thought I'd ask here as well.

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I asked about this a couple of weeks ago and contacted Castelli and have heard nothing back.

I would like to know after I put a hole in my 3 week old Xmas present gillet Crying

mrmo's picture

posted by mrmo [1357 posts]
24th February 2014 - 14:28

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err, that doesn't make me happy, i've emailed them as well although only this morning, good luck mrmo, mine was a xmas pressie to to myself - castelli pocket liner north of £200 notes met a barbed wire fence yesterday morning
absolutely trashed Crying
https://www.facebook.com/#!/photo.php?fbid=218596054996506&set=a.206646746191437.1073741831.158896817633097&type=1&theater

posted by bfslxo [128 posts]
24th February 2014 - 15:06

3 Likes

Not yet as far as I am aware, but Castelli Cafe might be offering it soon

Gkam84's picture

posted by Gkam84 [9038 posts]
24th February 2014 - 15:12

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bfslxo wrote:
err, that doesn't make me happy, i've emailed them as well although only this morning, good luck mrmo, mine was a xmas pressie to to myself - castelli pocket liner north of £200 notes met a barbed wire fence yesterday morning
absolutely trashed Crying
https://www.facebook.com/#!/photo.php?fbid=218596054996506&set=a.206646746191437.1073741831.158896817633097&type=1&theater

Johnny Hoogerland, is that you?



I am stronger than Mensa, Miller and Mailer, I spat out Plath and Pinter.

bikeboy76's picture

posted by bikeboy76 [1428 posts]
24th February 2014 - 18:02

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bikeboy76 wrote:
bfslxo wrote:
err, that doesn't make me happy, i've emailed them as well although only this morning, good luck mrmo, mine was a xmas pressie to to myself - castelli pocket liner north of £200 notes met a barbed wire fence yesterday morning
absolutely trashed Crying
https://www.facebook.com/#!/photo.php?fbid=218596054996506&set=a.206646746191437.1073741831.158896817633097&type=1&theater

Johnny Hoogerland, is that you?

LOL yes! Hoogers is now my idol Applause

posted by bfslxo [128 posts]
25th February 2014 - 13:50

3 Likes

what is the crash replacement price on the pocket liner,I have this jacket as well and do they cover their high end bib tights as well?

posted by Shep73 [137 posts]
25th February 2014 - 15:45

3 Likes

Shep73 wrote:
what is the crash replacement price on the pocket liner,I have this jacket as well and do they cover their high end bib tights as well?

they only offer it on items purchased from the castelli cafe directly ... ahhh grrr. Angry & it's at full ticket price - 40% which isn't actually that much less than i paid for it via wiggle, so i'm pretty much hung out to dry on this.
Wiggle obviously can't offer anything either.

Apologizes i don't know about the bib but guess it would be the same regarding purchase place

posted by bfslxo [128 posts]
25th February 2014 - 16:07

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That's a bit crap. I don't know how many firms do offer crash replacement, other than Rapha.

Last night I would have considered trading a very loud baby for a really nice bike.

posted by notfastenough [3465 posts]
25th February 2014 - 16:16

4 Likes

should have bought Assos, much better company ...

posted by Karbon Kev [682 posts]
25th February 2014 - 16:43

4 Likes

bfslxo wrote:
Shep73 wrote:
what is the crash replacement price on the pocket liner,I have this jacket as well and do they cover their high end bib tights as well?

they only offer it on items purchased from the castelli cafe directly ... ahhh grrr. Angry & it's at full ticket price - 40% which isn't actually that much less than i paid for it via wiggle, so i'm pretty much hung out to dry on this.
Wiggle obviously can't offer anything either.

Apologizes i don't know about the bib but guess it would be the same regarding purchase place


That is crap, I love Castelli stuff but paying the kind of money we do for their high end clothing should have some kind of policy no matter where we buy it. I have the Surpasso tights which are not cheap either. I was lucky with my Pocket Liner, I only paid £190 for it from a lbs, hopefully she will match that again if I trash mine.

posted by Shep73 [137 posts]
25th February 2014 - 16:45

3 Likes

Karbon Kev wrote:
should have bought Assos, much better company ...

I bought the pocket liner as its mean to be even better technology wise than the equivalent Assos jack which is dearer again than the Castelli but I was wearing an Assos habu underneath too & it is has sustained rips as well, just waiting for Assos to reply but your quite right reagrding their policy

posted by bfslxo [128 posts]
26th February 2014 - 14:50

5 Likes