Hello all - not been a member long however I now find myself in need of advice so I am calling on the wisdom of the good people on here.
I have just excitedly opened the box on my new eBay purchase of a Cannondale Supersix to find that the down tube has been badly scratched in transit, I think by the skewer of the wheel that was in the box with the bike. Needless to say I am 'gutted'. I have contacted the seller and wait to hear from them however I would be grateful for any advice from people who have found themselves in this situation before as to what I should be doing to protect myself.
Circumstances are that rather than collect the bike, I arranged for a courier to collect from the seller, including arranging for insurance. The packing isn't too bad - it's in a bike box, bars removed and zip-tied to the top tube, some bubble wrap on the frame and the front wheel wrapped in black cling-film. Unfortunately the skewer was still in the wheel and the threaded end of the skewer has scratched the down tube pretty badly over an area of about 4-5 cm long by about 2 cm wide. It doesn't look structural (famous last words) but is through the paint in places.
Fortunately it is insured in transit as I say but Parcelforce t&c say up to 8 weeks to resolve the claim and must have proof of value and I am concerned that they will simply say it was badly packed.
Any advice on next steps?